Personal Assistant to General Manager Quality Assurance Executive

**Hạn nộp**: 30/11/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Côn Đảo - Bà Rịa - Vũng Tàu
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Quản lý, điều hành
Vị trí
Trợ lý, thư ký
Cập nhật
31/10/2025 15:45
MÔ TẢ CÔNG VIỆC
Managing overall Quality of both services and all offerings of the Hotel; while supporting the General Manager in administration, schedules and meetings. Performing checks, audits to verify quality of overall services in rooms, food and services, events and conference, and wellness.
1 Personal Assistant Job Duties
Manage schedules and meetings for GM.
Schedule and arrange meetings and conferences.
Take minutes of meetings and follow through actions needed and report progress.
Perform as a liaison between the GM and all stakeholders.
Act as the first point of contact for the GM as necessary
Manage the GM's calendar and appointment scheduling
**2 Quality Supervisor Job Duties**:
Monitoring and conduct periodic Quality checks on service delivery at all touch points; including quality of product/food & beverage offering.
Develop, recommend and implement improvements to service processes that lead to overall service excellence.
Working together with department leaders to discuss solutions to quality issues
Satisfy guest expectations about the service quality
Create plans for new service activities and strategies to guarantee quality standards
Drive service quality enhancement campaigns.
Own and drive all guest reviews and feedback platforms
Report on guest satisfaction indices, progress of quality improvement initiative and activities
Champion all Brand Standards and ensure compliance; including identifying gaps, lapse and corrective training.
Investigating causes of quality problems and proposing solutions and ensure timely feedback and service recovery
QUYỀN LỢI ĐƯỢC HƯỞNG
1. Salary and Allowances/Lương và các chế độ khác
Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
Monthly meal allowance./Phụ cấp tiền ăn hàng tháng
Support to relocation allowance by ranks./Hỗ trợ chi phí nhận việc.
Home Visit allowance/Phụ cấp về thăm nhà.
2. Benefits/Các chế độ Phúc lợi
Supported housing staff with full amenities and entertainment area./Hỗ trợ nhà ở nhân viên với đầy đủ trang thiết bị
Support shuttle bus to Hotel./Xe đưa đón nhân viên
Support for 2 meals during the work shift./Hỗ trợ 2 bữa ăn trong ca làm việc.
Uniforms are provided according to Hotel standards./Được cung cấp đồng phục làm việc.
International working environment, join courses of Hotel Standard/Môi trường làm việc quốc tế và được tham gia các khóa học theo tiêu chuẩn Khách sạn.
3. Insurance policy/Chính sách bảo hiểm
Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.
24/7 accident insurance/Bảo hiểm tai nạn 24/7
YÊU CẦU CÔNG VIỆC
EDUCATION AND EXPERIENCE
1. University graduated in Hotel Management or related field
2. At least 10 years working experiences in a similar role for international hotel & resort brands and 5 years in the General Manager position.
Leadership
1. Professional Demeanor - Conveying an image that is consistent with the Marriott’s values; demonstrating the qualities, traits, and demeanor (excluding intelligence, competence, or special talents) that command leadership respect; leads with high integrity.
2. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
3. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
**4. Creativity and Innovation**: Forward thinking with the ability to come up with unusual or clever ideas about products, services or work situations; challenges the status quo, developing and trying different and novel ways to deal with work problems and opportunities.
5. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Managing Execution
1. Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
2. Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required
3. Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collabor