Front Office Team Leader

7 days ago

Phú Quốc, Vietnam RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and professional Front Office Team Leader to join our esteemed hotel in the beautiful island of Phu Quoc, Vietnam. As a crucial member of our management team, you will play a pivotal role in ensuring exceptional guest experiences whilst leading and motivating our front office team.
- Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
- Oversee daily front office operations, ensuring efficient check-in and check-out processes
- Deliver outstanding customer service, addressing guest enquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff, promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the department's KPIs and achieving financial targets
- Stay updated on local events and attractions in Phu Quoc to provide knowledgeable recommendations to guests

**Qualifications**
- Proven experience in a front office or reception role within a high volume luxury hotel or resort environment
- Pre-opening experience is beneficial
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and interpersonal skills, with fluency in English
- Strong customer service orientation with a friendly and professional demeanour
- Detail-oriented approach with the ability to multitask in a fast-paced environment
- Problem-solving skills with the ability to make quick, sound decisions
- Knowledge of local attractions and events in Phu Quoc and surrounding areas (desirable)
- Relevant hospitality management qualification (desirable)
- Flexibility to work various shifts, including weekends and holidays
- Cultural sensitivity and ability to work with diverse teams and guests
- Familiarity with Vietnamese culture and customs (advantageous)

**Additional Information** What awaits you...**
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

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