Front Desk Agent

7 days ago

Phú Quốc, Vietnam RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences.
- Warmly greet and welcome guests upon arrival, providing a positive first impression
- Efficiently manage the check-in and check-out processes, ensuring all procedures are followed accurately
- Handle guest enquiries and requests promptly and professionally, anticipating needs when possible
- Maintain up-to-date knowledge of hotel services, local attractions, and ongoing promotions
- Process payments and manage cash transactions with precision
- Collaborate with other departments to ensure seamless guest experiences
- Assist with administrative tasks, including data entry and correspondence management
- Address and resolve guest complaints effectively, escalating to management when necessary
- Maintain the highest standards of personal presentation and hygiene
- Uphold the hotel's policies and procedures, ensuring guest privacy and confidentiality

**Qualifications**
- Minimum of 2 years' experience as a Front Desk Agent in a high volume luxury hotel or resort environment
- High School Diploma or equivalent; higher education in Hospitality Management is desirable
- Exceptional customer service skills with a friendly and enthusiastic demeanour
- Strong organisational abilities and attention to detail
- Proficiency in hotel management software and booking systems
- Excellent communication skills in English; fluency in Vietnamese is essential
- Ability to work flexible hours, including evenings, weekends, and holidays
- Demonstrated problem-solving skills and the ability to remain calm under pressure
- Strong multitasking abilities in a fast-paced environment
- Empathetic approach to guest needs and concerns
- Familiarity with the Phu Quoc area and its attractions is advantageous

**Additional Information** What awaits you...**
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

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