Reservation Agent

**Company Description**
Step into paradise at the 5-star **Mövenpick Resort Waverly Phu Quoc** - the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

**Qualifications**
- Experience in customer service, Front Office, or hospitality.
- Ability to Work Under Pressure
- Eager to learn, hard-working, patient, positive attitude
- Language Skills: Good English communication both speaking and writing

**Additional Information**
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.