Reservations Team Leader

1 week ago

Phú Quốc, Vietnam RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and customer-focused Reservations Team Leader to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our hospitality management team, you will oversee the daily operations of our reservation department, ensuring exceptional guest experiences and maximising revenue through efficient booking processes.
- Manage and supervise the daily operations of the reservation department
- Train, mentor, and lead a team of reservation agents to maintain high service standards
- Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
- Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
- Collaborate with other departments to ensure seamless guest experiences
- Handle complex reservation enquiries and resolve guest issues promptly
- Generate and analyse reports on reservation performance and key metrics
- Stay updated on local and international hospitality trends to maintain a competitive edge
- Ensure compliance with Vietnamese hospitality regulations and standards
- Participate in cross-functional projects to improve overall hotel operations
- Develop and implement strategies to increase bookings and customer satisfaction

**Qualifications**
- Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
- In-depth understanding of hotel operations and reservation management systems
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a focus on accuracy and efficiency
- Proficient in data analysis and report generation
- Ability to make quick, informed decisions in a fast-paced environment
- Customer-centric approach with a commitment to guest satisfaction
- Fluency in English required; Vietnamese language skills highly desirable
- Knowledge of local hospitality market trends in Phu Quoc and Vietnam
- Flexibility to work varying shifts, including weekends and holidays
- Proficiency in hospitality-specific software and booking systems
- Understanding of revenue management principles
- Ability to handle high-pressure situations and resolve conflicts effectively
- Familiarity with the local tourism industry in Phu Quoc would be advantageous

**Additional Information** What awaits you...**
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

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