Front Office Supervisor

7 days ago

Phú Quốc, Vietnam RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting.
- Lead and motivate the front office team, fostering a collaborative and customer-focused environment
- Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
- Coach and develop team members, sharing knowledge and best practices
- Handle guest complaints and concerns promptly and professionally
- Make decisive operational decisions to maintain service standards
- Manage shift registrations, administration, and evaluations
- Liaise with other departments to ensure seamless guest experiences
- Identify areas for improvement and implement innovative solutions
- Monitor and contribute to the department's performance goals
- Maintain a welcoming and organised front desk area

**Qualifications**
- Minimum of 3 years' experience in a front office role within the hospitality industry
- Proven leadership and coaching abilities
- Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud
- Excellent communication and interpersonal skills
- Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends
- Strong administrative and organisational skills
- Proficiency in multitasking and working accurately under pressure
- Problem-solving skills with a proactive approach to guest satisfaction
- Fluency in English; additional language skills, particularly Vietnamese, are highly desirable
- Hospitality or tourism-related qualifications are advantageous
- Demonstrated ability to remain calm and professional in high-pressure situations
- Enthusiasm for delivering exceptional guest experiences in a tropical resort setting

**Additional Information** What awaits you...**
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.

  • Front Office Team Leader

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relations Supervisor

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Services Associate

    1 week ago

    Phú Quốc, Vietnam Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Vietnam - Province/City - Phu Quoc - Location - New World Phu Quoc Resort - Department - Rooms - Front Office - Job Type - Full-time Permanent **Essential duties and responsibilities - (**_Key activities_**)** - Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the...

  • Engineering Supervisor

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Security Supervisor

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Housekeeping Supervisor

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Stewarding Supervisor

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • reservation supervisor

    4 days ago

    Phú Quốc, Vietnam Park Hyatt Phu Quoc Full time ₫60,000,000 - ₫120,000,000 per year

    SummaryPlace of Work:Reservations DepartmentScope and General Purpose of Job:Assist the Reservations Manager in managing the daily operations of the Reservations department. This vital role ensures the efficient running of the department, upholding Hyatt International's Corporate Strategies and brand standards. Implement key strategies to maximize room...

  • Night Manager

    7 days ago

    Phú Quốc, Vietnam Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Vietnam - Province/City - Phu Quoc - Location - New World Phu Quoc Resort - Department - Rooms - Front Office - Job Type - Full-time Permanent **_KEY RESPONSIBILITIES_** **Job Summary -** - Represent the management and act on behalf especially in guest relations during the night. Responsible for the smooth...

  • director of rooms

    2 weeks ago

    Phú Quốc, Vietnam Regent Full time ₫900,000 - ₫1,200,000 per year

    Ready to lead from the front? We're looking for a Rooms Division Director to head up our front office and housekeeping departments. Setting the tone to deliver truly memorable guest experiences from first moment to last.A little taste of your day-to-day:Every day is different, but you'll mostly be:Directing everyday front office and housekeeping activity...