Guest Service Manager

20 hours ago

Phú Quốc, Vietnam Regent Full time

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life.
You are responsible for overseeing the daily operations of the Front Office while being actively involved in its core service processes. You consistently engage with guests, ensuring their experiences exceed expectations from the moment they arrive until their departure. You uphold product quality standards and guarantee exceptional service for every resort guest.
A key part of your role is leading the Reception team in alignment with Regent's standards and service behaviors. You ensure that every interaction with our Front Office team is efficient, personalized, and memorable. From crafting warm and thoughtful arrivals to ensuring each guest is personally met by a member of management at departure, you curate meaningful guest experiences throughout their stay.
In instances where issues arise, you manage guest concerns with the highest level of care, professionalism, and discretion.
You also take ownership of the lobby area's appearance and ambiance, ensuring it is always well-staffed, immaculately maintained, and welcoming.
Collaboration is at the heart of what you do. You foster strong relationships across all resort departments to ensure seamless communication and operational efficiency.
As a leader, you inspire and develop your team through regular check-ins, ongoing training, and active involvement in achieving both resort-wide and individual goals. You ensure that every team member understands their responsibilities and is aligned with the company’s vision.
You are trusted with special responsibility of caring our Mandarin-speaking guests. As a influent speaker who understands their culture & behavior, you are well-positioned to guide the team in delivering culturally appropriate & thoughtful service.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Relations Manager

    1 week ago

    Phú Quốc, Vietnam MOVENPICK Full time

    **Company Description** Mövenpick Resort Waverly Phu Quoc** and **Mövenpick Villas & Residences Phu Quoc** is a vibrant beachfront destination on the stunning island of Phu Quoc, Vietnam. Boasting over 700 accommodations, including residences, villas, and hotel rooms, the property offers a private beach and an array of exceptional amenities. Guests can...

  • Guest Services Associate

    1 week ago

    Phú Quốc, Vietnam Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Vietnam - Province/City - Phu Quoc - Location - New World Phu Quoc Resort - Department - Rooms - Front Office - Job Type - Full-time Permanent **Essential duties and responsibilities - (**_Key activities_**)** - Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the...

  • Guest Relations Agent

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relations Supervisor

    7 days ago

    Phú Quốc, Vietnam RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Regent Services Manager

    7 days ago

    Phú Quốc, Vietnam Regent Full time

    At Regent, our mission is to elevate our guests above the noise of the everyday—a commitment made possible through the thoughtful management and seamless connection of our service processes. As Regent Service Manager, you oversee the daily operations of the Regent Service Center, ensuring that all guest inquiries and requests are handled promptly,...

  • Agent-guest Relations

    2 weeks ago

    Phú Quốc, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24218021 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Supply guests with directions and...

  • Senior Supervisor-guest Relations

    5 days ago

    Phú Quốc, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25000303 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and...

  • Guest Experience Expert Chinese

    5 days ago

    Phú Quốc, Vietnam Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang, Viet NamScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment,...

  • Spa Manager

    1 week ago

    Phú Quốc, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25115358 **Job Category**Spa **Location**JW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating...

  • fine dining restaurant manager

    3 days ago

    Phú Quốc, Vietnam Regent Full time $50,000 - $60,000 per year

    You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.Lead by example in making...