Customer Service and Operation Specialist

1 day ago


Hà Nội, Vietnam EASYSPEED GLOBAL FORWARDING (VIETNAM) CO., LTD. Full time

**Mô tả công việc**:
(Mức lương: 10 - 13 triệu VNĐ)
Operational Execution & Data Integrity:

- Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean).
- Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.
- Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.

Customer & Stakeholder Support:

- Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.
- Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements.
- Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.

Process Adherence & Continuous Improvement:

- Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.
- Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.
- Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
12 days
Provided
Promotion window time once a year

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory
- 2-3 years of experience in freight forwarding operations, especially mastery of Air freight.
- Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.
- Good understanding of air and/or ocean freight documentation and processes.
- Strong attention to detail and a commitment to accuracy in all tasks.
- Good problem-solving skills and a proactive approach to work.
- Good communication skills in English (both written and spoken).
- A team player with a positive attitude and eagerness to learn.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng

Đại Học
Không yêu cầu



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