Air Freight Forwarder Customer Service and Operations

3 days ago

Hà Nội, Vietnam EASY SPEED INTERNATIONAL LOGISTICS LIMITED Full time

About Us

**Easyspeed International**

We are a freight forwarding company established in China with 11 strong years of market presence. We specialize in e-commerce and traditional freight, handling about 15,000 tons of airfreight per month. Easyspeed International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Position Summary**

Customer Support
- Act as the primary point of contact for customers regarding the inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination
- Manage the logistics of airfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance
- Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight shipments.

Collaboration
- Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.

Performance Tracking
- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

**Qualifications**
- Degree in Logistics, or a related field preferred.
- Minimum of 3 years of experience in freight forwarding operation. **Lastest working experience is freight forwarder.**

**-**Strong master of freight forwarding operations, documentation handling, regulations, and industry practices. **Main and excellent experience in Airfreight end to end operation.**
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

**What We Offer**
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.

Pay: From 15,600,000₫ per month

**Experience**:

- air freight forwarding: 1 year (required)

**Language**:

- English (required)
- Vietnameese (required)

**Location**:

- Hanoi (required)

Expected Start Date: 2025/05/28

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