Senior Broking and Operation Executive

3 days ago

Ho Chi Minh City, Vietnam Aon Corporation Full time

Posting Description:
Senior Broking and Operation Executive

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**Role Overview**:

- Responsible for all aspects of Broking and Operation for a sub-team of Health Solutions, HCM Office, including but not limited to.
- Produce and implement high quality reporting, insights, data management/analysis, account booking to advise our internal stakeholders to make data-driven decisions which are typically guided by operational practices, management precedents and professional standards.
- Execute strategies per the policy/protocol in area of Operation.

**Key Responsibilities**:
**Growth and Sales**
- Accountable for HS Broking growth plan as well as the Operation processes and/or program management for HS sub-team.
- Manage the growth planning framework including a regular and dynamic focus on the Market Assessment process.
- Identify opportunities to grow revenues through broking and market related opportunities e.g. Structured Portfolio Solutions, new business Carrier Consulting (GRIP/TBS consulting) opportunities
- Process and monitor income into the system (DITTO/OTRS)
- Deliver Operation value-added service to management and employees that reflects the business objectives of organization.
- Assist stakeholders in account booking to provide analytics and reporting support for brokers.

**Client Ownership**
- Build and maintain the positive and influencing relationship with stakeholders.
- Networks with senior internal personnel in own area of expertise.

**Carrier Ownership**
- Constantly identifying valuable carriers and where the biggest opportunities exist, developing carrier relationships positively influencing sales and client retention.
- Establishing a carrier information repository including relationship mapping, organisation structure, and details of strengthens / weaknesses and value of placements;
- Utilize and leverage data to drive targeted growth
- Creating connections and build relationships with carriers.
- Driving continual improved carrier engagement via World Class Broking

**Product **governance** and operation**
- Ensuring governance for HS broking
- Complying standards and practices and work aggressively to reduce broking E&Os
- Ensuring consistency of pricing structures and usage of insurance markets across Vietnam in cooperation with the manager
- Ensuring strong collaboration between broking team, Client Facing Team (AMs) and claim team in delivering distinctive client values

**Operational Excellence**
- Typically possess demonstrable business experience (or equivalent), as well as in-depth knowledge of Operation.
- Uses knowledge and business acumen to provide consultative advice and recommendations within Operation area.
- Operates independently and with initiative according to established standards and principles.
- Ensure the non-negotiable items including AABG, TRS, Commission Variance Reduction, Aon’s Contracts to be executed and meet the KPI
- Follow-up and organise signing of contractual documents at conclusion of placement, leading to the production of the cover-note
- Prepare and send Policy Document, Debit Note and Invoice to clients/insurers
- Handle the maintenance of placement correspondence/ documents via e-filing
- Undertake other tasks as might be delegated by supervisor

**Requirements**:

- University Degree
- Having at least 03 experience at sales operation supporting/admin/customer service role
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
- Good command of English both in written and verbal language
- Proficiency in computer software - Word, Excel, PowerPoint

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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