Director of Operations and Services

2 weeks ago

Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:

- Competitive package
- Healthcare plan
- 13th monthly salary, Performance Bonus
- Work with the Board of Directors to establish objectives, plan, and coordinate the execution of operations for the division or unit in charge in order to advance and guarantee the adequacy of the direction and best serve the business strategy. operations of the Bank.
- Create an annual action plan in accordance with the Bank/Block's set strategy and objectives as well as the Internal Service's operational budget.
- Plan the creation, execution, and oversight of adherence to the Internal Service's business policies, rules, procedures, and standards, assuring uniformity and consistency.
- Orienting, creating, and overseeing Internal Service operations.
- Oversee the management, operation, and accountability of the internal service functional departments. To ensure capacity and service quality as needed, orientation was conducted with Department managers.
- Determine the unit's operational risks, work with associated units to develop procedures for measuring, evaluating, and reducing risks.
- Acting as a representative of the Internal Service in establishing and growing connections with internal partners, functional organizations, and outside partners that fall under the purview of the job.
- Propose the following concerns with the Head of Division/Leader of the Bank in order to: Secure the resources required to ensure that the unit functions in accordance with the established objectives; Modify the assigned strategies/objectives and plans to reflect the efficacy and real work of each period.
- Control the function's headcount and costs for the human resources strategy and execution.
- Establish and communicate function and individual KRAs/ KPIs, goals, action plans, expectations, and outcomes to the reporting line.
- Attract, keep, and develop the best talent for the team.
- Define the capabilities of the team and facilitate team members' professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Encourage and acknowledge team members' efforts in achieving the group's objectives.
- Act as a role model and improve corporate culture at the level of the function.
- Recognize and track the personal, professional, and career advancement of talents in the function.
- Recognize and share with team members pertinent HR offerings.

**Job Requirements**:

- Graduated from university or higher
- Thorough understanding of areas related to management, operation of office buildings, office administration, asset management or entire operational activities in big leisure and entertainment complex or 5 start hotels, resorts.

**Experience**:

- Having at least 12 years of experience in the fields related to the management and operation of Office Buildings; Office administration.
- Experiences in hospitality with high standards of services and facilities is preferred.
- At least 8 years in a similar management position
- High proficiency in English

**Job Locations**:

- Ha Noi

Directors of operations

Director of services

Directors of customer services

hospitality,

Chief Operating officer

Office manager

Director of Property

general manager

Asset Director

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