Operation Access Specialist

2 weeks ago

Hanoi, Vietnam MSD Full time

**POSITION OVERVIEW**:
The Operation Access is responsible for raising HCPs awareness and monitoring the implementation Patient Access Program to our company products in accordance with approved/licensed product labeling. Reporting to the Patient Access & Process Excellence Lead, the Operation Access Specialist will ensure the successful operation of the patient access program at assigned hospitals. The role involves collaboration with internal, external stakeholders and compliance oversight.

**PRIMARY ACTIVITIES**:
**Primary Responsibilities (but not limited to)**
- Raise awareness and handle queries of targeted HCPs on PAP program with content, reach, frequency as per approved communication plan.
- Conduct other approved activities to ensure effectively communicate the program to HCPs.
- Monitor Program Coordinators, Patient Navigators, and any other relevant parties/stakeholders to ensure all operation of VePAP in hospitals being executed as per re-designed E2E process and our company SOP/policies.
- Laisse with hospital key decision makers getting input/feedback to support other operation such as hospitals contract, FOC delivery and management.
- Address programs implementation issues proactively, feedback for Program Owner in improvement of current PAP operation process and input for development of new component or new programs.
- Participating and contributing to the strategic access plan with sound insights of HPCs practices and hospital operation process.

**_ Desired Experience/Education/Skills: _**
- Graduation from pharmaceutical or medicine university
- Passionate toward saving and improving patients’ lives through professional actions.
- Customer-facing experiences
- Excellence communication toward HCPs
- Ability to communicate and manage KOLs/KDMs
- Collaborative behaviors / good at interpersonal skills
- Proactive and highly committed to support and deliver results.
- High Sense of Ownership and accountability for achievement.
- Highly organized and self-disciplined.
- High level of integrity and good morals.
- Networking and influencing skills.
- Self-motivated and good team player.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R286711

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