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Customer Service

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam OUTSOURCE SOLUTIONS CO.,LTD Full time

**Outsource Solutions** is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with **NO** activities in Vietnam. We are **NOT** involved in real estate, insurance, multilevel marketing, or lending activities.

We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.

**CUSTOMER SERVICE - NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG - NIGHT SHIFT**

**Working hours: 22:30 - 07:30**

**1/ JOB RESPONSIBILITIES**:

- Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
- Resolve client complaints and inquiries within the designated scope.
- Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
- Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
- Perform additional duties as assigned by management to support departmental and organizational goals.

**2/ REQUIREMENTS**:

- **Fluency in English** (work with partners and banks in the US).
- Good communication and negotiation skills.
- **Minimum of 6 months' experience** in customer service or related positions.
- Proficiency in meticulous attention and focus on every detail.
- Proficient in Microsoft Office.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

**3/ WE CAN OFFER**:

- High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

**4/ JOB DETAILS**:

- Employment type**:Full-time (Night shift).**:

- Industry: Financial services in the US market (No insurance, No lending).
- **Working hours: 21:00 - 6:00, 22:30 - 07:30 or 23:30 - 8:30, 5 days/ week (working by US business hours).**

**5/ HOW TO APPLY**:

- Subject**:[Customer Service] Full name**:

- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Pay: From 14,000,000₫ per month

Application Question(s):

- We must fill this position urgently. Can you start immediately?

Application Deadline: 2025/01/31
Expected Start Date: 2024/12/12