Customer Service Executive
2 weeks ago
**Mô tả công việc**:
(Mức lương: 9 - 11 triệu VNĐ)
- Order Management: Oversee order processing, follow-up, and troubleshooting, ensuring that both B2B and B2C customer orders are fulfilled accurately and on time.
- Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customers, offering tailored solutions and acting as a primary point of contact for high-value clients.
- Process Optimization: Collaborate with the operations and sales teams to continually improve customer service workflows and procedures, ensuring that they align with the company’s rapid expansion goals.
- Collaboration: Work closely with sales, logistics, and finance departments to ensure a seamless experience for customers, supporting the company’s mission of delivering top-tier service.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Salary: 11.000.000đ Gross (9.000.000đ Fixed + 2.000.000đ performance bonus monthly)
- Yearly bonus
- Opportunities for career growth and professional development.
- Comprehensive benefits package including health insurance, travel allowances, and more
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience: At least 1 year of customer service experience. Strong experience in managing both B2B and B2C customer relationships.
- Industry Knowledge: Proven track record of customer service excellence in the F&B distribution or similar industries. Understanding of the unique challenges in the F&B sector.
- Communication Skills: Strong verbal and written communication skills in both Vietnamese and English. Ability to communicate complex ideas clearly and effectively to both internal teams and external customers.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex customer inquiries and issues effectively.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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