Senior Customer Experience Specialist
5 days ago
**NƠI LÀM VIỆC**:
- Hồ Chí Minh
**CẤP BẬC**:
- Trưởng nhóm / Giám sát
**HÌNH THỨC**:
- Nhân viên chính thức
**BẰNG CẤP**:
- Đại học
**KINH NGHIỆM**:
- 3 - 5 Năm
**MỨC LƯƠNG**:
- Lương thỏa thuận
**NGÀNH NGHỀ**:
- Dịch vụ khách hàng, Quảng cáo / Đối ngoại / Truyền Thông, Tiếp thị
**PHÒNG BAN**:
- KHÁCH HÀNG BÁN LẺ - STYLE - KINH DOANH QUỐC TẾ - NBD
**HẠN CHÓT NHẬN HỒ SƠ**:
- 18/01/2025
**PHÚC LỢI**:
- Máy tính xách tay
- Bảo hiểm
- Du Lịch
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Chế độ nghỉ phép
**MÔ TẢ CÔNG VIỆC**:
**Position Summary**:
**A. Key Responsibilities**:
- **Loyalty Program Strategy & Execution**:
- Develop and implement effective loyalty program strategies to enhance customer retention and lifetime value.
- Design, launch, and manage loyalty campaigns to achieve customer engagement goals.
- Monitor program performance, analyze customer data, and recommend improvements.
- **Customer Engagement**:
- Build strong customer relationships by delivering value-driven loyalty rewards and experiences.
- Manage communications related to loyalty program benefits, updates, and promotions.
- Collaborate with customer service teams to resolve loyalty-related queries or concerns.
- **Data Analysis & Reporting**:
- Track, measure, and analyze key loyalty program metrics (e.g., participation rate, redemption rate, ROI).
- Generate regular reports and insights to inform business decisions and identify trends.
- Use customer data to segment audiences and personalize loyalty offers.
- **Cross-Functional Collaboration**:
- Partner with marketing, product, and operations teams to integrate the loyalty program into the overall customer journey.
- Work closely with IT and vendors to ensure seamless program execution and system updates.
- Coordinate with external partners or affiliates to enhance the program’s offerings.
- **Program Innovation**:
- Stay updated on industry trends and emerging technologies in loyalty program management.
- Identify and implement innovative strategies to keep the program competitive and engaging.
- Test and roll out new reward structures, gamification, or exclusive benefits.
**YÊU CẦU CÔNG VIỆC**:
Education: Bachelor’s degree in Business Administration, Marketing, Project Management, or related fields.
**Experience**:
- Minimum 3-5 years of experience in loyalty program management, customer experience, or CRM.
- Proven track record of designing and executing successful loyalty campaigns.
**Skills**:
- Strong analytical skills and proficiency in tools like Excel, Tableau, or Power BI.
- Knowledge of CRM software and loyalty management platforms.
- Excellent communication, negotiation, and stakeholder management skills.
- Creative thinking and problem-solving abilities.
Key Competencies:
- Strategic Thinking
- Customer-Centric Mindset
- Strong Analytical and Financial Acumen
- Effective Communication and Persuasion
- Leadership and Team Collaboration
-
Senior Customer Experience Executive
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 5 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ SƠ**: -...
-
Senior Product Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Zalo Full timeHồ Chí Minh Full-time The opportunity is not only for experienced Product guys but also open for BAs/Developers who thirst for challenging yet rewarding achievements and ready to shift their careers to Product roles. As a Senior Product Specialist, you will be part of a cross-functional team to help innovate and execute product initiatives. The Senior...
-
Senior Associate Customer Feedback Handling
3 months ago
Thành phố Hồ Chí Minh, Vietnam Abbott Laboratories Full time**_MAIN PURPOSE OF ROLE_** Individual contributor with comprehensive knowledge in the specific area. Ability to execute highly complex or specialised work. Knowledge acquired from several years of experience or specialist training in particular area. **_ MAIN RESPONSIBILITIES_** - The senior level Customer Service Representative will handle enquired...
-
Hcm - Customer Experience Specialist
6 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Maison Retail Management International Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online...
-
Senior Specialist, Raqa, Diagnostics Vietnam
2 months ago
Thành phố Hồ Chí Minh, Vietnam Radiometer Full time**Wondering what’s within the Diagnostics Platform and Danaher?** Take a closer look. The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly...
-
Senior Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh (Quận Phú Nhuận) **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 4 - 7 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Dệt may / Da giày / Thời trang, Hàng gia dụng /...
-
Senior Talent Acquisition Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam HAN GROUP Full time**Senior **Talent Acquisition Specialist **Company **Overview: At HAN Group, we are on a mission to lead a great lifestyle in Southeast Asia. As a leader in the nightlife industry in Vietnam with over 4,000 people, we are well on our way to achieving our vision of becoming the leading lifestyle company in the region. Hoang An Nhien is developing into an...
-
Customer Service Specialist
1 month ago
Thành phố Hồ Chí Minh, Vietnam DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...
-
Customer Experience Specialist
6 months ago
Ho Chi Minh City, Vietnam Agoda Full time**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...
-
Customs Clearance Documentation Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**1/ Overall Job Purposes** - Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required. **2/ Main Tasks & Key Responsibilities**: - Serve as the...
-
Senior Sustainability Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Company: Bureau Veritas Full timeSenior Sustainability Specialist**Date**:Sep 19, 2024 **Location**: Ho Chi Minh, Ho Chi Minh city, VN **Company**:Bureau Veritas - Guaranteeing quality, ensuring Health and Safety, mitigating risks, and improving performance as well as environmental protection and social responsibilityThis is what Bureau Veritas is about, truly believing that it...
-
Legal Senior Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam ACS Việt Nam Full time**Công ty TNHH Thương Mại ACS Việt Nam**, thuộc tập đoàn AEON (Nhật Bản), chào mừng các ứng viên có kinh nghiệm về Pháp chế ứng tuyển vị trí **Legal Senior Specialist.** - **Main duties**: - Review, prepare, and advise on all contracts/ legal documents of the Company with suppliers, vendors, customers, public...
-
Senior C&b Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam HAN GROUP Full time**Senior **C&B Specialist (Total Rewards Experience) - JD**: **Company Overview**: At HAN Group, we are on a mission to lead a great lifestyle in Southeast Asia. As a leader in the nightlife industry in Vietnam with over 4,000 people, we are well on our way to achieving our vision of becoming the leading lifestyle company in the region. Hoang An Nhien is...
-
English-speaking Customer Service Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Outsource Solutions Full time**Mô tả công việc**: (Mức lương: Từ 22 triệu VNĐ) Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market...
-
Customer Service Specialist
4 months ago
Thành phố Hồ Chí Minh, Vietnam Huhtamaki Group Full timeInspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...
-
Customer Support Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Visily Full time**Visily** is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M...
-
Senior EHS Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Bold Thinking. Bolder actions. We are Medtronic. Career growth and development is about...
-
Senior Communications Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Manulife Full time**The Opportunity** As a Senior Communications Specialist, you will be responsible for developing and executing the internal and external communications strategy for our organization to ensure operational efficiency and support thought leadership. You will be responsible for creating and delivering compelling content that engages employees, customers and...
-
Senior Accountant
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Hitachi Digital Services Full time**Our Company** We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep...
-
Senior Specialist, Financial Planning
2 months ago
Thành phố Hồ Chí Minh, Vietnam MSD Full timeOur Animal Health Business is a worldwide research-based company, engaged in the discovery, development, manufacturing and marketing of Animal Health products. For Vietnam market, we are currently looking a highly motivated and qualified **Senior Specialist Financial Planning & Analysis** - The Senior Specialist Financial Planning & Analysis provide finance...