Senior Operations Excellence, Shopeefood

6 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Platform Performance Monitoring:

- Proactively monitor key performance indicators (KPIs) and metrics to identify potential issues or trends
- Analyze platform performance data to identify bottlenecks and areas for improvement.
- Implement effective monitoring and alerting systems to ensure timely issue detection
- Process Excellence & Improvement:

- Analyze existing processes and systems to identify opportunities for optimization and efficiency gains
- Develop and document standardized operating procedures to ensure consistency and compliance
- Collaborate with cross-functional teams to drive the implementation of process improvements
- Strategic Project Management:

- Drive department-wide strategic projects, coordinating with internal teams and cross-functional partners to ensure objectives are met and aligned with business goals
- Proactively address challenges in project workflows and interdepartmental processes, creating sustainable solutions and continuously refining them
- Productivity & Cost Optimization:

- Identify, initiate, and lead high-impact projects focused on optimizing department workflows, enhancing productivity, and scaling operations efficiently
- Stakeholder Alignment & Management:

- Serve as the primary point of contact for various stakeholders (e.g. business development, product, customer service, driver operations, finance, etc.)
- Work closely with senior management and cross-functional stakeholders, ensuring transparent communication, managing expectations, and securing buy-in for projects
- Facilitate effective communication and coordination among different teams to ensure alignment and timely resolution of problems.

**Requirements**:

- Must have:

- Bachelor's degree in Engineering, computer science, business administration, or a related field.
- 4+ years of experience in operations, project management, process improvement, or a similar role.
- Excellent storytelling & presentation using large data sets (both quantitative & qualitative) in high-level, high-stake business presentations
- Experience with project management methodologies and tools (e.g., Asana, Jira, Monday)
- Excellent communication (VIE & EN) and interpersonal skills
- Nice to have:

- Comfortable in understanding/reviewing/drafting technical/product management documentation such as Feature Request Form (FR), Request for Proposal (RFP)

  • Operations Excellence Lead

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • [shopeefood] Senior/ Associate, Quality Assurance

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Product Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...

  • Senior Driver Supply Planning, Shopeefood

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Associate Projects

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Operation Excellence Senior Manager

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Operation Excellence Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact...

  • Operations Excellence Team Leader

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Onpoint Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to the Head of Supply Chain, you will be responsible for: 1. Team Leadership and Coordination: - Oversee the Operations Excellence team, providing direction, guidance, and support to the specialists. - Establish clear goals, KPIs, and performance metrics for the team to ensure alignment...

  • Executive, Operational Excellence

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam DKSH Full time

    Location: Ho Chi Minh, VN, VN- Global Business Unit: CG- Job Function: Information Technology- Requisition Number: 171157- Description: **Job Summary**: The Executive, Operational Excellence manages the day-to-day operations of assigned online businesses and get responsible for smooth day-to-day execution of channel management. **General...

  • Internal Control

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Business Partnership

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • Senior Product Management

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Product Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...

  • Executive, Ecommerce Operational Excellence

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam DKSH Holding Ltd Full time

    Location: Ho Chi Minh, VN, VN - Global Business Unit: CG - Job Function: Information Technology - Requisition Number: 179113 - Description: **Job Summary**: The Executive, Operational Excellence (Ecommerce) manages the day-to-day operations of assigned online businesses Responsible for smooth day-to-day execution of channel management **General...

  • Data Specialist

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Senior Partnership

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • Shopeefood - Merchant Management, Senior Partnership

    4 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • [shopeefood] Senior Associate, Product Management

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...

  • Senior PR

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Marketing - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive...

  • Senior Operations Excellence Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior UX Content Writer, Shopeefood

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Senior Operations Executive

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Halocom Media Agency Full time

    ***: We are looking for an experienced **Senior Operations Executive (Fluent Chinese)** to support the Vice President (VP) of China in various operational affairs in Vietnam. This position requires you to have excellent communication and organizational skills, be able to work efficiently in a fast-paced multitasking environment, and provide strategic support...

  • Senior Operation Excellence

    6 days ago

    Ho Chi Minh City, Vietnam ITL Full time

    **PURPOSE AND SCOPE**: - Drive process excellence by improving productivity, quality and accuracy of the operation by identifying, defining, and implementing process and operational quality improvement initiatives. - Standardize and implement key initiatives and standards and promote operational efficiencies and cost savings targets through introduction of...