Senior UX Content Writer, Shopeefood

7 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Take responsibility for User communication & UX Writing:

- Oversee performance of all external communication regarding company announcement, policy updates, feature release, content for Application interfaces to deliver business/ product’s messages to end-users
- Write the microcopy in apps and other digital products to well navigate end-users
- Solid understanding of customer insights & segmentation journey to drive content excellence, increase user experience, engagement & loyalty
- Collaborate closely with Product & other business stakeholders to deliver the best interface for customer experience & business strategy
- Manage UX writing standards and content guidelines to ensure consistency, easy understanding and in line with the goals of the business.
- Conduct competitor research to benchmark with the industry
- Assist Line Manager in other tasks assigned

**Requirements**:

- 2 year+ experience in UI/UX writing is preferred
- Experience in customer experience; and/or, operation management; and/or, marketing content in E-commerce is a plus
- Understanding of UX Design Fundamentals Excellent in both English and Vietnamese language (writing, editing, proofreading)
- Excellent analytical skills and ability to make a judgment based on logical reasons
- Well-developed interpersonal and communication skills
- Quick learning, adaptive and flexible
- Street smart and down to earth
- Committed, result-oriented, willing to go the extra miles for goal achievement
- Like challenging goals and a fun environment

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