Telesales (Tl, Supervisor, Manager)
6 months ago
The Telesales Lead (TL, AM/Manager) for Vietnam Market is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.
**Tasks and Responsibilities**:
1. Communicating with customers and sales representative.
2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
3. Gathering information about customer complaints (HOWs, WHYs)
4. Developing aggressive retention strategies based on customer feedback.
5. Negotiating with customers to renew contracts and retain business.
6. Meeting with the sales team to propose customer retention solutions.
7. Writing and presenting customer behavior reports.
8. Building positive relationship with customers and business associates.
**II - Performance Review**
1. Performance Management - refers to the key results areas as defined in the primary responsibilities regarding but not limited to the following:
a. Customers Retention, repeat business and satisfaction
b. New registration from acquisition/Sales Call
c. Number of FTD (conversion ration from registration to deposit)
d. Amount of Deposit
e. Profitability/Cost Efficiency
**III - Job Qualification**
1. Viet Nationals
2. Min high school, Diploma, or bachelor degree in economics, sales, marketing or related field.
3. Min 1 year experience in Customer Service, Sales, or Marketing.
4. Good communication skills in Vietnamese and English
5. Proven experience as telesales representative or other sales/customer service role.
6. Highly motivated and determined.
7. Perform team work in sales oriented environments.
8. Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
9. Ability to learn about products and services and describe/explain them to prospects.
10. Outstanding negotiation skills with the ability to resolve issues and address complaints
**11. Experience or background in Online Gaming Industry is an advantage
-
Bancassurance Sales Manager
5 months ago
Hanoi, Vietnam Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
IT Department Supervisor
3 weeks ago
Hanoi, Hanoi, Vietnam Gear Inc Full timeJob Title: IT Helpdesk SupervisorAbout the Role: The IT Helpdesk Supervisor will be responsible for the day-to-day operations of the IT department at Gear Inc. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to communicate effectively with both technical and non-technical staff.Key Responsibilities:...
-
HRbp Supervisor
6 months ago
Hanoi, Vietnam Talent Search Adviors Full timePosition**:HRBP Supervisor** Location**:Long Bien, Hanoi** **KEY RESPONSIBILITIES** 1. Recruitment: - Work closely with Sorting Managers/Supervisor to make a workforce planning and hiring planning by monthlylquaterly/yearly to align with Business Needs. - Ensue hiring lead time (SLA) as per requirement of requested Departments and positions. - Coordinate...
-
Medical Scientific Liaison
7 months ago
Hanoi, Vietnam Bayer Full time**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...
-
Telesales Assitant Manager
6 months ago
Hanoi, Vietnam PERSOLKELLY Vietnam Full timeOpen, dynamic and international working environment - Based in Hanoi - Competitive package **1. Mô t - công việc**: - Chịu trách nhiệm xử lý các hoạt động hàng ngày của trung tâm cuộc gọi và đ - m b - o tổ chức vận hành trơn tru. - Có kiến thức sâu về hệ thống Call Center để phân tích chi tiết tình...
-
Collection Supervisor
5 months ago
Hanoi, Vietnam Công Ty Tài Chính TNHH MTV Shinhan Việt Nam - Chi Nhánh Bình Dương Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary: Collection Supervisors is an integral part of the Collection team and the organization. In this role, Collection Supervisors make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer...
-
HR Supervisor
6 months ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - Act as a Strategic HR partnership to drive business success. - Enhance HR tools, policies, and processes. - Compile and present HR reports for management. - Ensure compliance with HR regulations. - Develop recruitment and training plans. - Coordinate internal communications and events. - Cover payroll duties. - Organise company...
-
Project Sales Supervisor
5 months ago
Hanoi, Vietnam Công Ty TNHH Saint - Gobain Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a competitive and trustworthy Project Sales Supervisor to help us build up our business activities. Sales Supervisor responsibilities include discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. If you have excellent...
-
Production Supervisor
5 months ago
Hanoi, Vietnam Talentnet Full time$700 - $700 **RESPONSIBILITIES**: - Ensure that daily production requirements are achieved to meet customer expectation. - Data analysis and decision making to support the production team. - Manage departmental performance measures, including visual controls and provides regular progress reports to plant manager. - Resolve Employee issues through...
-
Logistics Supervisor
6 months ago
Hanoi, Vietnam Công Ty TNHH Nhà Máy Bia Heineken Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Context: Within the warehouse, the Logistics Supervisor is responsible for booking the goods receipt and goods issue to accurately keep track of stock administratively in the system and physically in the warehouse. The Logistics Supervisor has the daily overview of all...
-
Front Office Supervisor
6 months ago
Hanoi, Vietnam Mercure Hanoi La Gare Full time**Job Description**: As our next Front Office Supervisor reporting directly to the Front Office Manager, you will: - Assist in leading the Front Office Team to deliver an incomparable service experience - Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift - Always uphold positive,...
-
Infra Supervisor
6 months ago
Hanoi, Vietnam DEEP C Industrial Zones Full timeThe Infrastructure Supervisor in DEEP C will oversee the infrastructure, utility system and green zone of DEEP C IZ. **Duties / Responsibilities**:- **Infrastructure**: - Daily patrol & check road, fence, drainage system, hydrants, green zone, utility trench, manholes, watch tower, culverts, sluice gate, open ditch, signboards. - Make plan and cost...
-
Landscape Supervisor
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 23125812 **Job Category** Landscaping & Grounds **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in hiring, training, scheduling, evaluating, counseling,...
-
Rất Gấp
6 months ago
Hanoi, Vietnam VieclamBank Full time**Mô tả**: - Company looking for a supervisor to manage and oversee cleaning operations at the newly constructed Square. - Responsibilities - Providing guidance to cleaning staff - Checking the quality of cleaning - Listening to customer requests and implementing and promoting these practices on-site. **Yêu cầu chung**: - Age: 25t - 40t At least 3...
-
[hn] Acting Restaurant Manager
5 months ago
Hanoi, Vietnam Nhà hàng Pizza 4P's Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)Be ready to be responsible for managing the entire restaurant team (service, pizza, and kitchen team) & achieve the goals of restaurant, you will be experienced: 1. Restaurant Operation Attend customers to make sure that every single of them are happy with our food and service; Have a meeting with...
-
Production Supervisor
6 months ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - Healthcare Check - 13rd month salary, performance bonus... - Shuttle bus from Ha Noi center Navigos Search's client is Japanese manufacturing company with factory in Thang Long 2 IZ, Hung Yen. They are hiring a Production Supervisor with job details as follow: - Build objectives and control action plans of Production department to...
-
Site Csa Supervisor
5 months ago
Hanoi, Vietnam Royal HaskoningDHV Full timeIf you’re an experienced CSA Supervisor with a track record in construction supervision, particularly overseeing factory or industrial projects, and you’re eager to immerse yourself in a consulting or supervisory role within an international working environment, then this opportunity might be a perfect fit for you! HaskoningDHV Vietnam is looking for...
-
Marketing Specialist/supervisor
6 months ago
Hanoi, Vietnam AnyMind Group Full time**What You will Do**: - You will be working for AnyMind's client in the **Healthcare Industry**: - Manage end - to - end company's marketing projects such as: Brand awareness, promotions on e-commerce channels, event and activation - Conduct market research and reports campaigns' effectiveness as required - Manage timeline and budget of each campaign -...
-
Telesales
6 months ago
Hanoi, Vietnam Talent Recruitment JSC Full time**RESPONSIBILITIES**: - Contacting Potential or Existing Customers: - Use scripted communication to inform customers about our products or services. - Answer any questions they may have about our offerings. - Understanding Customer Requirements: - Ask relevant questions to understand customer needs. - Tailor your approach to close sales effectively. -...
-
Butchery Supervisor
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24100034 **Job Category** Food and Beverage & Culinary **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supervise and coordinate activities of cooks and workers....