Assistant Customer Care

7 months ago


Ho Chi Minh City, Vietnam DKSH Full time

**Location**:Ho Chi Minh, VN, VN**Job Function**:Client and Customer Services**Requisition Number**:151005**Description**:
**Job Summary**
Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines

**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
- Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
- Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
- Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
- Establish and maintain good working relationships with clients/customers

**Functional Skills and Knowledge**
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken

**Education**
Diploma/certificate in any field

**Why It’s Great to Work at DKSH**



  • Ho Chi Minh City, Vietnam Công ty TNHH Thương mại Dịch vụ Đường Mòn Đông Dương Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The English Care Executive role is to manage customer expectations, to ensure that all problems / questions of the ESP clients are quickly and proactively resolved and to assist the Operations Manager in monitoring the Operations team. The role also coordinates with regional offices and non-core...


  • Ho Chi Minh City, Vietnam Văn Phòng Đại Diện Apparel Group (Hong Kong) Limited Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Support - Accurately lodge all customer details, phone sales, complaints, and queries in Zendesk. - Assess goods for quality assurance and come to the best resolution for the customer and brand. - Process return to sender orders. - Work with our stockists and drop ship partners to...

  • Customer Care

    7 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Giải pháp Tuyển dụng IQ Full time

    **CUSTOMERS CARE / SALE**: - Consultation of services, customer care, managing Page interactions, organizing warehouse inventory checks, and reporting tasks. - Directly approach customers to introduce, advise, and provide suggestions to help them choose products/services from the company that suit their needs. - Rotating shift work: working time SHIFT 1:...

  • Customer Care

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Giải Pháp Tuyển Dụng Iq Full time

    **Mô tả công việc**: (Mức lương: 7 - 10 triệu VNĐ) CUSTOMERS CARE / SALE: - Consultation of services, customer care, managing Page interactions, organizing warehouse inventory checks, and reporting tasks. - Directly approach customers to introduce, advise, and provide suggestions to help them choose products/services from the company that suit...


  • Ho Chi Minh City, Vietnam DKSH Full time

    **Location**:Ho Chi Minh, VN**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...


  • Ho Chi Minh City, Vietnam Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam Full time

    **Mô tả công việc**: - To participate in building up and managing the deployment of Customer Centricity projects to be a leading insurer in Customer service and experience. - To implement & deploy approved/assigned Customer care programs as a part of Customer Centricity as well as monitor its deployment to achieve expected objectives. - To work with...


  • Thành phố Hồ Chí Minh, Vietnam Cathay Pacific Full time

    CCD - Customer Care - Ho Chi Minh City, Vietnam - Cathay Pacific - Application Deadline 14 Nov 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...


  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Bảo hiểm - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Chế độ nghỉ phép **Mô Tả Công Việc**: - Tiếp nhận, theo dõi và xử lý các Hợp đồng sau khiếu nại được chỉ định của cấp quản lý để đảm bảo rằng tất cả các khiếu nại được xử lý đúng...


  • Ho Chi Minh City, Vietnam Givaudan Vietnam Co., Ltd. Full time

    **Purpose** Process sales orders from receipt through to shipment for assigned customers in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way. **Core Responsibilities** - Manage sales order process from receipt of order through...


  • Ho Chi Minh City, Vietnam Công ty TNHH Bảo hiểm Hanwha Life Việt Nam Full time

    Customer Care activities: 70% - Responsible for efficient and professional daily operation of Care team, both in terms of staff performance and operational systems. - Successfully implementation HLV’s Customer Care program Build short-term and long-term plans for Care team to adapt Company target. - Plan for staff resource, staff training, functioning...

  • Customer Care Intern

    7 months ago


    Ho Chi Minh City, Vietnam Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...


  • Ho Chi Minh City, Vietnam Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...


  • Ho Chi Minh City, Vietnam Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Report to: Customer Care Manager **Job Description**: Customer Care activities: 70% - Responsible for efficient and professional daily operation of Care team, both in terms of staff performance and operational systems. - Successfully implementation HLV’s Customer Care program - Build short-term...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. ** Your Role**: You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. **YOUR ROLE **:You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. ** Your Role**: You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. ** Your Responsibilities**: You will do...


  • Ho Chi Minh City, Vietnam Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...


  • Thành phố Hồ Chí Minh, Vietnam Yên Living Full time

    **Giới thiệu**: Được ra đời vào năm 2021, YÊN Living là công ty startup quản lý bất động sản với mục tiêu mang đến những giải pháp tối ưu và sự an tâm cho những ai đang tìm kiếm ngôi nhà thứ hai của mình cũng như các chủ sở hữu tòa nhà/villa. Năm đánh dấu sự hiện diện của YÊN...


  • Ho Chi Minh City, Vietnam hanwha life insurance company limited Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Care Executive (Korean Speaking)**: - **Mã tin đăng: 3518553**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...