Customer Care Consultant

1 week ago


Ho Chi Minh City, Vietnam Văn Phòng Đại Diện Apparel Group (Hong Kong) Limited Tại Thành Phố Hồ Chí Minh Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

1. Customer Support
- Accurately lodge all customer details, phone sales, complaints, and queries in Zendesk.
- Assess goods for quality assurance and come to the best resolution for the customer and brand.
- Process return to sender orders.
- Work with our stockists and drop ship partners to resolve customer queries.
- Liaise with the warehouse, couriers, and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
- Respond to customer product reviews and feedback, and report to the relevant department.
- Assist the online and marketing teams with competitions by creating vouchers and contacting customers.
- Liaise with customers over all social media platforms.
- Resolve customer issues flagged by our fraud system.
- Provide accurate and succinct reporting when required.
- Accomplish all tasks to KPI standards.
- Escalate issues to the Team Leader and Customer Care Manager.
- Keep up to date with all new products, new seasons, and promotional activity.

2. Store Support
- Support our stores with a range of queries, escalations, and customer support.
- Follow-up on outstanding orders.
- Respond to store IT Service Desk requests.

3. Brand Ambassador
- Actively participate in one on one’s and coaching and training sessions.
- Support the Customer Care manager with ad hoc tasks.

COMPLIANCE - Abide by all Company Policy and Procedures.

WHS - Take reasonable care for your own and others health and safety; cooperate by ensuring a safe workplace and notify of any WHS concerns.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Welfare as per current labor law: annual leave, social and health insurance, unemployment insurance
An active working environment, professional, including oversea tranning
13th month salary and bonus as per performance

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
The following experience will be beneficial:

- Excellent communication skills
- Good typing skills and knowledge of Microsoft suite
- Technology savvy and can work with multiply software.
- Team Player and keen to learn.
- Comfortable to be on calls to customers

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu


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