Receptionist/ Operations and Customer Care
5 days ago
**Giới thiệu**:
Được ra đời vào năm 2021, YÊN Living là công ty startup quản lý bất động sản với mục tiêu mang đến những giải pháp tối ưu và sự an tâm cho những ai đang tìm kiếm ngôi nhà thứ hai của mình cũng như các chủ sở hữu tòa nhà/villa. Năm đánh dấu sự hiện diện của YÊN Living, một thương hiệu quản lý bất động sản dành riêng cho bạn, người yêu sự thư thái trong tâm hồn và đang tìm kiếm một tổ ấm an cư hay những ai đang sở hữu tòa nhà/villa và đang tìm kiếm một đối tác tin cậy để quản lý Dù bạn tìm đến YÊN Living với mục đích nào, chúng tôi vẫn sẵn sàng chào đón bạn bằng chuỗi giải pháp tối ưu về không gian sống hoặc vận hành kinh doanhNhư chính tinh thần của tên gọi được đặt ra, YÊN Living may mắn được quản lý những toà nhà/villa nằm trong các con hẻm yên tĩnh nhưng an toàn tại Sài Gòn. Chúng tôi đam mê công việc tạo ra nhiều không gian sống an yên, một nơi làm êm dịu tâm trí và cảm xúc sau những nỗ lực bên ngoài cuộc sống, một nơi xứng đáng thuộc về bạn.
**Receptionist / Customer Care**:
Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
Assist with planning, drafting announcement content and timely send necessary information to tenants.
Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests#39; payments are carried out in a timely manner.
Assist in the temporary residence registration process for tenants.
Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YÊN Living.
Coordinate with the Sales Marketing department to take potential tenants for viewings.
Coordinate with the Sales Marketing department in optimizing the amount of customer reviews on YÊN Living#39;s OTAs, communication and social media channels.
**Operations**:
Work closely with the housekeeping team to ensure the overall room’s look and feel for both existing and potential tenants.
Receive information/requests from tenants, check monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants#39; rooms and public areas.
Monitor and update all necessary files related to maintenance and operation expenses.
Support the Operations team in working with related maintenance/repair partners/service providers when necessary.
Report to the line manager of remaining backlog tasks of the day for prompt handling.
Other related operations customer care tasks assigned by the Operations Customer Care Supervisor and/or the CEO. REQUIREMENTS:
A university graduate of any business-related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
Able and willing to work both independently and as a team.
Comfortable in learning and using necessary softwares and online productivity tools on a daily basis - Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
Can-do attitude with an attention to details.
Fluent English communication (listening, speaking, reading and writing)
Organized and capable of multitasking
Honesty, agility, able to work under pressure
**BENEFITS**:
**Salary**: 7,000,000 VND - 8,000,000 VND. Salary review with a potential raise after 6 working months.
**Working hours**: Shift rotation by week
**Part office time**: 8:00 (Lunch break: 12:, 6 days/week
**Afternoon shift**: 12:00 (Shift break: 16:00), 6 days/week
Bonus for public holidays
A fair compensation scheme for working overtime or working on public holidays
Social insurance, health insurance, unemployment insurance
15 days annual leave
02 team building meals per month
Annual outing trip
13th month salary
**Địa điểm làm việc**: TPHCM
**Lương**: 7000K - 8000K VND một tháng
**Loại hình công việc**: Thỏa thuận thời gian
**Yêu cầu**: CV, Hồ Sơ Xin Việc
**Quyền lợi**: Chế độ bảo hiểm, Thưởng doanh thu, Hỗ trợ phí đào tạo
**Hạn nộp**: 2025-02-09
**Kinh nghiệm**: 1 - 1 năm
**Bằng cấp**: Cao đẳng
**Lĩnh vực**: Dịch vụ -Nhà hàng, Khách sạn
**Số lượng cần tuyển**: 5
**Giới tính**: Không yêu cầu
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