Class Operations Admin

5 months ago


Ho Chi Minh City, Vietnam OOOLab Full time

**Join Us**:
We're looking for Class Operations Admin

You will be a part of the CUSTOMER EXPERIENCE TEAM (HELP DESK TEAM - SUB DEPARTMENT) to execute key tasks within the following areas:
**The Job**:
Ensure post-class operations are completed in a timely matter for Students and Teachers including the following:

- Uploading Teacher’s feedback onto Students’ portals;
- Download Videos and Upload to Student’s Dashboard;
- Keeping track of students’ pathway as well as their cancellation;
- Duties as assigned, including but not limited to special projects;
- Operating classes;
- Uploading payroll;
- Class report;
- Troubleshooting issues and problems from both teachers and students;
- Support IT team to note down issues with platform and app from customers;
- Other tasks assigned by line manager

**Requirement**:

- Fresher or Junior Only
- Good verbal and written English skills
- Have experience in customer service in IT company is a plus
- Love to work and deal with people

**Additional Information**:

- From Monday - Sunday (12pm - 9pm) dinner break 1 hour and have 2 days off/week
- Address: Paxsky Tower 17 Truong Dinh, Vo Thi Sau Ward, District 3, Ho Chi Minh City

**Why you'll love working here**:

- Comfortable working conditions and flexible working time
- Attractive monthly salary with bonus based on KPI Performance;
- Friendly and funny colleagues (and free snacks);
- Opportunities for promotion, career development, and mentorship;
- Dynamic, fast-paced, professional, fun and exciting start-up work environment;

**Please Note**:_ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED_


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