[tam Son] Hn

1 week ago

Hanoi, Vietnam OPENASIA GROUP Full time

JOB BENEFIT
- Insurance
- Travel opportunities
- Allowances
- Incentive bonus
- Health checkup
- Training & Development
- Salary review
- Annual Leave

**1. P&L Management**
- Support Retail manager to plan to grow sales in the store
- Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.

**2. Sales management and sales service**
- Ensure that all customers are served properly
- Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
- Implement this strategy with a quality-oriented sales policy and customer service
- Ensure good after-sale services
- Support the Retail Manager to prepare a sales budget every 6 months

**3. Operation**
- Check the staff’s cleaning, general display and uniform
- Inventory and control import and export of goods
- Control stock and order.

**4. Purchase**
- Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)

**5. Inventory**
- Proactive inventory management to increase sales
- Always fully aware of the inventory of all product lines and report ly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
- Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store

**6. Knowledge of goods and products**
- Train the sales team to develop the right sales skills
- Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
- Develop a training plan and make recommendations to the Manager every year

**7. Customer Service**
- Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.
- Sales growth through suitable services for all customers
- Always be present and resolve internal problems at the store in case of a conflict

**8. Team Management**
- Responsible for allocating business goals, scheduling work schedules for employees
- Promote the sales team to serve all customers according to specified standards
- Supervise and maintain high quality staff
- Track each employee's performance
- Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
- Ensure all team members receive the right support to reach their best potential

**9. Sales Management**
- Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations
- Support the Retail manager according to the Company's process of handling sales reports

**10. Communication**
- Deploy all communication activities as instructed by the Marketing department in relation to the store as required
- Propose to Marketing all communication activities that can help achieve the store's sales goals
- Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador

**11. Asset Management**
- Responsible for the management and maintenance of the store's assets
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities

**12. Team Training**
- Responsible for guiding and training new employees in accordance with the Company's regulations and procedures
- Train employees in sales skills, customer communication and other skills

**13. Other jobs as assigned by the Direct Manager**

JOB REQUIREMENT
- Graduating from college or higher
- At least 5 years management skills in luxury retails or similar qualifications
- Fluent English
- Experience in retail, fashion, executive management skills is an advantage
- Knowledge of Microsoft Office skills

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