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(Hanoi) Customer Service Chinese Speaking

2 months ago

Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:
**Job Description**:
1. Client Service:

- To review renewal list for timely reminders to clients
- To offer renewal quotations and new quotation for new clients
- To request Business Processing Team to issue policy, endorsement, issue Chinese policies and send to clients
- To look for new clients, approaching clients, selling insurance and taking care of clients
- To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
- Co-ordinate efforts of all Departments/ Divisions and work as intermediary on behalf of the Line Management(s).
- To organize risk management seminars for existing clients
- To execute risk survey at client’s site as basis for offering quotation

2. Outstanding/Unclear Premium:

- To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely

3. Business Administration:

- To report any unusual problems to direct management
- Monthly & quarterly Gross Written Premium analysis report, expenses analysis report, Data checking.

4. With concerned departments:

- To cooperate with Corporate Claims Division / Retail Claims Division:
to settle the claim smoothly for customers in compliance with the company’s procedure;
to follow up any pending claim cases;
to organize risk/claim management seminars, risk survey at client’s site
- To coordinate with Underwriting Division:
to follow up with Business Processing Section for operation matters;
to work closely with Underwriting Section for quotation and coverage;
to cooperate with Loss Control Engineer to make risk survey at client’s site.
- To coordinate with other Divisions for related tasks if any.

5. Others:

- To update the market trends directly influenced on the company’s business activities;
- To report any unusual problems if any;
- To assist Line Management(s) in finishing related reports as well as some administrative assigned by the company Global Business Division;
- To execute other office work as required by the Company.
- Translate related documents if any
- Other assigned task by Line Management(s)

**Job Requirements**:
**Requirements**:
QUALIFICATIONS:

- University Graduation
- Mandarin fluency
- Good at English

SKILLS/KNOWLEDGE:

- Strong marketing sense.
- Be able to clearly understand working procedure and flow chart.
- Well know all insurance products and be able to explain that to clients their coverage is a plus.
- Be highly aware of requirements to be professional to provide high quality service to clients.

EXPERIENCE:

- At least 1-2-year working experience with Marketing position.
- Marketing and sales background/ experience is preferred.

**Job Locations**:

- Ha Noi

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