Customer Service Chinese Speaking

2 weeks ago


Hanoi, Hanoi, Vietnam NavigosSearch Full time

What We Can Offer:

Job Description:

Client Service:

  • To review renewal list for timely reminders to clients
  • To offer renewal quotations and new quotation for new clients
  • To request Business Processing Team to issue policy, endorsement, issue Chinese policies and send to clients
  • To look for new clients, approaching clients, selling insurance and taking care of clients
  • To conduct nonlife insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
  • Coordinate efforts of all Departments/ Divisions and work as intermediary on behalf of the Line Management(s).
  • To organize risk management seminars for existing clients
  • To execute risk survey at client's site as basis for offering quotation

Outstanding/Unclear Premium:

  • To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely

Business Administration:

  • To report any unusual problems to direct management
  • Monthly & quarterly Gross Written Premium analysis report, expenses analysis report, Data checking.

With concerned departments:

  • To cooperate with Corporate Claims Division / Retail Claims Division:
to settle the claim smoothly for customers in compliance with the company's procedure;
to follow up any pending claim cases;
to organize risk/claim management seminars, risk survey at client's site

  • To coordinate with Underwriting Division:
to follow up with Business Processing Section for operation matters;
to work closely with Underwriting Section for quotation and coverage;
to cooperate with Loss Control Engineer to make risk survey at client's site.

  • To coordinate with other Divisions for related tasks if any.

Others:

  • To update the market trends directly influenced on the company's business activities;
  • To report any unusual problems if any;
  • To assist Line Management(s) in finishing related reports as well as some administrative assigned by the company Global Business Division;
  • To execute other office work as required by the Company.
  • Translate related documents if any
  • Other assigned task by Line Management(s)

Job Requirements:

Requirements:

QUALIFICATIONS:

  • University Graduation
  • Mandarin fluency
  • Good at English

SKILLS/KNOWLEDGE:

  • Strong marketing sense.
  • Be able to clearly understand working procedure and flow chart.
  • Well know all insurance products and be able to explain that to clients their coverage is a plus.
  • Be highly aware of requirements to be professional to provide high quality service to clients.

EXPERIENCE:

  • At least 12year working experience with Marketing position.
  • Marketing and sales background/ experience is preferred.

Job Locations:

  • Ha Noi

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