Global IT Operation Support

7 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
- Contribute to problem investigation, change management
- Working on Oracle PL/SQL
- Support for new feature release, ho
- t-fix
- To the holder of this position other tasks and activities related to the current job can be assigned by line-manager

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor degree in IT/ Computer Science or relevant background

** Plus to have German language intermediate level or above
- Strong knowledge of SQL, PL/SQL
- Knowledge in Service Management Tool (Redemy, Service Now, ServiceDesk Plus)
- Knowledge in Project and Process Management will be an advantage
- To be trained in process know how (Incident, Problem, Change Management)
- ITIL foundation Certificate is a plus
- Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
- Have ability to work under pressure during peak periods and respecting the deadlines
- Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
- Strong communication, interpersonal and intercultural skills

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support

Đại Học
Không yêu cầu



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