Key Account Manager

2 months ago

Hanoi, Vietnam PlacidWay Full time

We are looking for Account Managers to create long-term, trusting relationships with our customers. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

**Responsibilities**:

- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Serve as the lead point of contact for any and all matters specific to accounts
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Work with teams to improve the entire customer experience
- Work with all levels of people in an organization to reach desired customer service and revenues.
- Clearly communicate cases and work with them to close them
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Assist with challenging client requests or issue escalations as needed
- Ability to onboard and provide on-going training to key customers
- Must be able to define and maintain customer pipeline and work on a daily basis sales funnel and meet monthly account sales revenue targets.
- Become a mentor to customers by building and maintaining positive working relationships with customers

**Requirements**:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant supervisory role
- Strong sales knowledge
- Analytical and strategic thinking
- Organizational skills and reliability
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Medical sales background is a plus, but not required
- Bi-lingual (Spanish and English) is a plus
- Time zone 9AM MST - 6PM MST
- Strong analytical, problem-solving, organizational and project management skills

Compensation will depend on experience. References will be required.

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