Key Account Manager
4 weeks ago
**Responsibilities**:
- Responsible for management of strategic account(s) as assigned by the Head of Sales.
- Ensure Key Accounts Customers are satisfied with the service/performance level of operations in each country, and work closely with each Country’s Operation to deliver agreed service levels.
- Responsible for customer relations and quality management programme, including programme to achieve excellence in customer service.
- Build strong working relationship with the Key Account customers and internal stakeholders.
- Responsible for market intelligence and business development activities to achieve growth in designated accounts through expansion of services and geography.
- Responsible for setting of performance measurement / matrix to measure the well-being of the designated account in terms of operations, bottom line and growth.
- Responsible to work closely with designated Key Accounts Operation teams to enhance processes to reduce costs to enable the client to be more competitive and continuous improvement.
- Prepare commercial and pricing analysis.
- Responsible for the maintenance, updating commercial contractual agreements.
- Be the champion in the renewal of Key Account contracts.
- Responsible for monthly reporting to management.
- Responsible for supporting strategic projects as assigned by management.
- Perform any other duties as assigned by the supervisor.
**Experience requirements**:
Experience
- Minimum 8 years of experience in similar capacity in a Contract Logistics environment
**Skills**:
- Must be able to speak Korean as the role requires to manage accounts for Korean market
- Regional exposure especially North Asia will be added advantage.
- Proven track record in sales and marketing, as well as customer retention
- Highly analytical. Proficient in business presentation
- Excellent project management, communication and interpersonal skills
**Education requirements**:
- Degree in Business / Marketing / Logistics or equivalent
**Contact Person**:
Van Luong
Adecco
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