Member Relations Executive

3 weeks ago


Hà Nội, Vietnam CALIFORNIA FITNESS & YOGA Full time

**Mô tả công việc**:
(Mức lương: 8 - 9 triệu VNĐ)
**_ 70% Complaint Resolution_**
- Investigate, analyze and process all members’ complex requests identified from Customer Service Request (CSR) in a professional and effective manner.
- Consult with Assistant Member Relationship Manager to determinethe best solution for complex requests.

**_20% Member Retention_**
- Build Relationship with members via social networks or direct approach and become a trusted advisor for any concerns or requests.
- Ensure that all MSMs make follow-up calls to members who raised requests in CSRs earlier.
- Follow up with the MS team to make sure all members’ feedbacks are addressed and responded to.

**_10% Tracking and Reporting_**
- Follow up with the MS team for fully understanding and checking the accuracy of reports as requested by the Assistant Member Relationship Manager
- Supervise the input and handle CSR data for reports of clubs you are in charge of
- Respond to questions/feedbacks from related Departments regarding report results

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Career development
- Free membership at California Fitness & Yoga
- Full social insurance contributed after two-month probation
- Join soft skill training courses organized by the company

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Bachelor degree
- At least 1 year experience in Service Industry
- Advanced skills in English
- Excellent communication and people skills, both verbally and in writing
- A good understanding of the needs of customers
- Work with patience and courtesy in customer Relationship

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Luật,Luật/Pháp Chế

Cao Đẳng
1 - 1 năm



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