Customer Support Engineer

**Mô tả công việc**: - **Responsibilities**: - Diagnose and troubleshoot customer technical problems - Resolve internal software technical issues - Handle customer complaints - Prepare reports on customer issues - Write Support Documents - Support integration, configuration our internal issue tracking system like Jira, Slack, Opsgenie with our...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. - Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Day-to-day you will: - Record customer issues, collect data relating to the problem, Identify the the symptoms of the issues - Collaborate with development team to resolve the issues and follow up with customers to ensure the problem is resolved. - Analyze customer change requests, document...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Record customer issues, collect data relating to the problem, Identify the the symptoms of the issues. - Collaborate with development team to resolve the issues and follow up with customers to ensure the problem is resolved. - Analyze customer change requests, document requirements, provide...

**Mô tả công việc**: (Mức lương: 20 - 30 triệu VNĐ) Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE...

**IT Support Engineer**: **Location**: Vietnam, HCMC **Function**: IT **Role**: Associate **Full time** **Job summary** The IT Support Engineer is responsible for providing on-site support to local main office staff and remote support for other branch offices. Occasionally involvement with IT service to external clients. Cooperate with other office’s IT...

Location: Ho Chi Minh **Functions** 1. The Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Produce high-quality documentation and distribute it to the appropriate team members and technical lead. Stick to service responsibilities to reach high performance standards. Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and...

OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

**Technical Support Engineer (IT Support) - Night Shift**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 6 giờ trước **Mô Tả Công Việc**: The Technical Support Engineer’s primary...

Working for a global technology company - Technical support for Internal team in Vietnam - Open for Junior level 1. **Responsibilities**: - This role will be the point of contact for the assigned TikTok office and responsible for the office's overall technology support. This role will have direct involvement in the site's technology tools, infrastructure,...

Job Description: =================== Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud service, one of the keys is to have the Identities ready in the Cloud. Azure Identity support team belongs to...

**ITECHWX VIETNAM** **TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL** **Responsibilities**: The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions. The support engineer is a critical role in the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix) - Organize workflow and prioritize needs to meet and maintain excellent service level requirements - Contact customers to receive positive feedback and convert into online...

SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...

OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

**RESPONSIBILITIES AND TASKS** - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM...

**Do you relish the prospect of working with cutting-edge energy products?** **Do you enjoy being part of a successful team?** **Join our world-class Oilfield Equipment team** Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Research and identify solutions/answers, provide prompt and accurate feedback to customers - Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner - Collect user’s feedback, propose initiatives for...

Hi All, Hope you all doing well! We have a job opening for an IT support engineer in Vietnam. Role: IT Support Engineer **Job Type**: Full Time **What You Will Be Doing** - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely...