IT Support Engineer

7 months ago

Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Working for a global technology company
- Technical support for Internal team in Vietnam
- Open for Junior level

1. **Responsibilities**:

- This role will be the point of contact for the assigned TikTok office and responsible for the office's overall technology support. This role will have direct involvement in the site's technology tools, infrastructure, vendors, projects, and processes, serving business operations in all forms.
- The IT Support Engineer leads the organization's overall end-user support. He/She acts as an IT business partner to all departments within the organization. This team is focused not just on resolving incidents - but on finding underlying problems and developing long-term solutions.
- Site supporter for local offices (Hanoi and Ho Chi Minh City).
- Co-working IT in a professional manner to build partnerships across multiple cross-functional teams and departments.
- Provide event support, and set up AV and live stream equipment.
- Create technical document standards, best practices, and policies.
- Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, and plan and execute the services.
- Identifies large-scale problems and creates solutions. Leads and proactively addresses services and processes gaps.
- Develops tools and solutions to increase the operational efficiency of the IT service management process with a focus on excellent user experience.
- Prioritizes and time manages multiple initiatives with emphasis on achieving objectives.
- Diagnoses and troubleshoots complex technical and business problems.
- Supply management & procurement responsibilities.
- Championing the use of self-service IT resources, such as ticketing systems and knowledge bases.
- Report to the leader as the demand.

**2. **Requirements**:

- A minimum of 2 years of information technology background with 1 plus year of direct user-facing support experience.
- College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline.
- Experience IT infrastructure and networking technology: general networking, familiarity with technologies such as Cisco, Aruba, DNS, DHCP, and TCP/IP.
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist.
- Excellent communication skills (oral and written).
- Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors.
- Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.
- Hardware/software/network training and/or certification in systems (such as CCNA, CCNP, MCSE, RHCSA, etc.)
- Has the ability to use knowledge from data and analytics to support decision-making.
- Ability to manage local technical projects without supervision.
- High familiarity and awareness with cyber/information security.
- Open to travel as needed.

LI-PSKVN

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