Front Office Manager

3 days ago

Ho Chi Minh City, Vietnam Park Hyatt Saigon Full time

Summary

Park Hyatt Saigon is the French mansion by the Opera House, a _sanctuary of peace_ in the middle of one of Asia’s most bustling cities.

Amongs 16 awards in the past 4 years, these marvellous achievements_ _are_ _inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:
**2021 Best 500 Hotels in the World, Travel and Leisure**

**2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia**

**2019 The Top 100 Hotels in the World, Travel and Leisure**

**2019 The 10 Best City Hotels in Asia, Travel and Leisure**

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become **a landmark**, one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.

Currently, Park Hyatt Saigon is looking for **Front Office Manager. **Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Front Office Manager is responsible to assist the Rooms Management Team in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Business Centre.

**Administration**

Oversees and assists in the preparation and updates of a detailed Front Office Departmental Operations Manuals which reflect policies and procedures and work processes.

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

Represents the Rooms function on the hotel's Executive Committee in absence of the DOR.

**Customer Service**

Ensures that all Front Office associates deliver the brand promise and provide exceptional services to guests and internal customers at all times to maintains positive guest and colleague interactions with good working relationships.

Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.

Ensures that all Front Office associates are familiar with the hotel’s products/services, hotel current promotions and policies.

Implements consistent guest recognition programmes and maintains a relevant guest history database.

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

**Financial**

Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Maximises rooms’ sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.

Assists in the preparation of the Annual Business Plan.

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

**Marketing**

Assists in weekly yield and revenue management meetings, as necessary.

Assists in the preparation, utilisation and update of an annual Marketing Plan.

**Operational**

Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.

Monitors and optimizes the use of the Front Office systems

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

Ensures the strict control of room keys.

Assists in securing external guest accommodation in overbooking situations.

Ensures that all daily arrival V.I.P. rooms, special re

  • Front Office Manager

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23210315 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Front Office Manager

    7 months ago

    Ho Chi Minh City, Vietnam Manhattan Group Full time

    **Cambodia** We are a seeking an experienced **Front Office Manager** to lead the entire front office operation of a luxury property in **Cambodia.** **Role and Responsibilities**: - Utilising your extensive background in managing large-scale operations with 500+ rooms. - Expertly navigating Opera to optimise efficiency in guest check-ins, check-outs, and...

  • Front Office Manager

    7 months ago

    Ho Chi Minh City, Vietnam M VILLAGE Full time

    **RESPONSIBILITIES**: - Manage the day-to-day operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador - Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests - Ensure that all bookings are in order and that prices are within...

  • Front Office Manager

    1 week ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Nhà Hàng Khách Sạn Biểu Tượng Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **1.Responsibilities** - Supporting, training, and supervising front office staff. Preparing monthly management reports on customer feedback, bookings, and cancellations - Evaluates the job performance if each front office employee. - Resolves guest problems quickly, efficiently, and courteously. -...

  • Assistant Front Office Manager

    1 week ago

    Ho Chi Minh City, Vietnam Mai House Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Assisting the Front Office Manager in managing the front office functions and staff on a daily basis. Areas of responsibility include Front Desk, Executive Floor/ Lounge, Bell Staff, AYS Operations, Airport Representatives (Counter), Concierge, Guest Services and Gift Shop Retail Services. As a...

  • Assistant Front Office Manager

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Assistant Front Office Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25002738 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    7 months ago

    Ho Chi Minh City, Vietnam Hilton Full time

    Front Office Manager - Hilton Saigon With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand,...

  • Assistant Front Office Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Hotel Des Arts Sai Gon Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM, Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám...

  • Assistant Front Office Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam AccorHotel Full time

    **Company Description** The Hotel** Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon...

  • Front Office Manager

    7 months ago

    Ho Chi Minh City, Vietnam Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Front Office Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Caravelle Hotel Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/...

  • Front Desk Receptionist

    7 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 10 - 12 triệu VNĐ) SCOPE OF WORK: Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers; Daily tasks: - Receive and timely transfer external phone...

  • Front Office Leader

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Savills Phú Mỹ Hưng Full time

    **Hạn nộp**: 15/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 7 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 15/11/2024 13:18 MÔ TẢ CÔNG VIỆC Train, mentor, allocate tasks to...

  • Front Office Supervisor

    7 months ago

    Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. - Cooperates, coordinates and communicates with other departments as required. - Reacts to...

  • Admin & Operations/ Front Office Supervisor

    4 months ago

    Thành phố Hồ Chí Minh, Vietnam Highgate Property Management Full time

    **Hạn nộp**: 19/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhà Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập...

  • Butler Staff

    7 months ago

    Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - The role of the Butler will be to accommodate the requests and needs of all guests in the Tower and Club Lounge of the Sheraton Hanoi Hotel. - The Butlers will be required to greet and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to...

  • Front Desk Receptionist

    4 months ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) SCOPE OF WORK: Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers; Daily tasks: - Receive and timely transfer external phone calls to...

  • Senior Property Manager

    7 months ago

    Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

    **RESPONSIBILITIES** **Building Operation**: - Coordinate with Chief Engineers, Building Management Office (“BMO”) Customer Service Team Members, outsourcing-service teams to perform tasks & activities of the management of Building - To be always the main contact point of Front of the House (“FOH”) as a BOM representative or Front Office Manager...

  • Quản Lý Bộ Phận Tiền Sảnh- Front Office Manager

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Hotel Equatorial HCMC Full time

    **Hạn nộp**: 31/01/2025 Mức lương: 20 - 30 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 5 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng Cập...