Technical Service Engineer

2 weeks ago


Hanoi, Vietnam B. Braun Vietnam Co. Ltd. Full time

B. Braun Vietnam, a subsidiary of B. Braun Melsungen AG Group - one of the world's leading manufacturers of medical devices and pharmaceutical products and services - now operates one of the largest medical complex in Vietnam and has become a prestigious trademark in Vietnam healthcare market. With more than 1,400 employees nationwide, we develop high quality “made in Vietnam” products, especially our infusion solutions, dialysis solutions and plastic medical instruments have widely been used and appreciated in international and domestic markets. Every service provided by B. Braun Vietnam incorporates the entirety of our knowledge and skills, the company's deep understanding of users' needs and extensive expertise. Our mission is to PROTECT and IMPROVE the health of people around the world. Let’s become a part of the B. Braun family and share your expertise.

The position holder will demonstrate accountability for implementing company's after sales service, acting as service representatives to make sure that all the safety requirements & good operation of products are met.

**Duties and responsibilities**:

- Carry out service, installation, maintenance, and reparation of designated product range as assigned by Manager
- Technical Service following WS working principle to ensure customer satisfaction in terms of quality, timeliness and service mindset
- Provide out of hours technical service support and complete individual mandatory weekend work provision
- Attend product training courses (Vietnam and abroad) and work towards completion of professional certificates in order to build competence in providing technical assistance and support to customers
- Consult and train users for smooth operations of the products. Be able to articulate technology and product positioning to both business and technical users.
- Co-operate and support other departments for product demonstration at seminars, exhibition events (if any)
- Receive and handle all complaints from customer
- Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
- Complete all personal administration in a timely and accurate manner
- Feedback to relevant internal teams for necessary action should any customer complaints arise or any movement in the market and competitors.
- Report all service activities to direct report line manager

**Professional competencies**:

- Bachelor's or Engineering Degree, especially in Medical Equipment, Biomedical Engineering with 0-1 year of working experience
- Have experiences in technical services of Medical Devices (Installing, Service after sales)
- Willing to work in field

**Personal competencies**:

- Able to communicate with supervisors/customers
- Attitude in delivering attractive presentations
- Thorough understanding of marketing and negotiating techniques
- Excellent knowledge on MS Office (to do documentations)

**What we offer**:
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

**Closing date**:

- 31.03.2024



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