Technical Service

2 weeks ago


Hanoi, Hanoi, Vietnam Công Ty TNHH Talent Trader Việt Nam Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

Key Responsibilities

Presale activities

  • Work with sales team to propose/offering correct products or solution to SI/customers
  • Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration


POC
  • Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC
  • Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness
  • Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
  • Guide sales engineers on responses to market demands, requirements, competition activities
  • Teamwork working and team player with department members to achieve team goal
  • Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions
Service Activities

  • Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or onsite service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
  • Work with RHQ & SEA countries to perform after sales service to global customers
  • Attend service calls onsite or online within the expected turnaround time
  • Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
  • Proposal & quotations for spareparts and service support to channel partners and customers and ensure timely billings of service provided
  • Identifying opportunities at end user to promote sales of Parts & Services.
  • Identify potential authorised service partners to appoint and support customer

Chức vụ:
Trưởng nhóm/Trưởng phòng

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Job / Skills Competencies

  • Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)
  • Excellent verbal and written communication skills.
Critical Work

  • Experience At least 3 years in Application Engineer role as well as Field Service Engineer role.
  • Experience in Industrial Robot is an added advantage.
  • Qualifications Degree in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Cơ Điện,Điện/Điện tử

Đại Học
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