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Technical Service
2 weeks ago
Mô tả công việc:
(Mức lương:
triệu VNĐ)
Key Responsibilities
Presale activities
- Work with sales team to propose/offering correct products or solution to SI/customers
- Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration
POC
- Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC
- Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness
- Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
- Guide sales engineers on responses to market demands, requirements, competition activities
- Teamwork working and team player with department members to achieve team goal
- Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions
- Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or onsite service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
- Work with RHQ & SEA countries to perform after sales service to global customers
- Attend service calls onsite or online within the expected turnaround time
- Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
- Proposal & quotations for spareparts and service support to channel partners and customers and ensure timely billings of service provided
- Identifying opportunities at end user to promote sales of Parts & Services.
- Identify potential authorised service partners to appoint and support customer
Chức vụ:
Trưởng nhóm/Trưởng phòng
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
Job / Skills Competencies
- Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)
- Excellent verbal and written communication skills.
- Experience At least 3 years in Application Engineer role as well as Field Service Engineer role.
- Experience in Industrial Robot is an added advantage.
- Qualifications Degree in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Cơ Điện,Điện/Điện tử
Đại Học
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