Senior Engineer

4 weeks ago

Hanoi, Vietnam BASF Vietnam Co. Ltd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

OBJECTIVES OF THE POSITION
- Coordinate all technical tasks in assigned customer plants.
- Enhance service levels and customer intimacy to achieve customers’ satisfaction.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Customer Activities:

- Act as “window person on site” to customer for line technical issues. Coordinate to ensure customer’s complaint and technical issues solved timely and successfully.
- Support the customer’s color matching process to guarantee the required color accuracy.
- Harmonize and prioritize technical standards and requirements cross lines and teams.
- Coordinate to conduct new line trials if necessary (e.g., new technology).
- Ensure customer line evaluations are documented.

Account Management:

- Ensure product quality, contribute to change management and quality management.
- Ensure all activities comply to all EHS rules/ regulations and RC requirement.

JOB REQUIREMENTS
- Degree in Chemistry, Chemical Engineering or related majors
- At least 3 years relevant working experience
- Technical knowledge preferably in the coatings industry, especially in the field of color matching
- Good communication skills in English
- Basic communication skills in Mandarin is advantage

About BASF in Vietnam

BASF has been active in Vietnam since the establishment of its representative office in 1994 and celebrates its 30-year presence in the country this year. BASF Vietnam Limited was set up in 2009. The company maintains two sales offices in Hồ Chí Minh City and Hà Nội, offering solutions for Vietnam’s key industries, including Agriculture, Construction, Automotive, Footwear, Paints & Coatings and Electrical & Electronics. BASF’s sales to customers in Vietnam were approximately €238 million in 2023. BASF employed 110 people in Vietnam as of the end of the year.

OBJECTIVES OF THE POSITION
- Coordinate all technical tasks in assigned customer plants.
- Enhance service levels and customer intimacy to achieve customers’ satisfaction.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Customer Activities:

- Act as “window person on site” to customer for line technical issues. Coordinate to ensure customer’s complaint and technical issues solved timely and successfully.
- Support the customer’s color matching process to guarantee the required color accuracy.
- Harmonize and prioritize technical standards and requirements cross lines and teams.
- Coordinate to conduct new line trials if necessary (e.g., new technology).
- Ensure customer line evaluations are documented.

Account Management:

- Ensure product quality, contribute to change management and quality management.
- Ensure all activities comply to all EHS rules/ regulations and RC requirement.

JOB REQUIREMENTS
- Degree in Chemistry, Chemical Engineering or related majors
- At least 3 years relevant working experience
- Technical knowledge preferably in the coatings industry, especially in the field of color matching
- Good communication skills in English
- Basic communication skills in Mandarin is advantage

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