Assistant Manager, IT

7 months ago

Ho Chi Minh City, Vietnam Informa Markets Full time

Company Description

We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

**Job Description**:
**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- ** Data management**:You will play a crucial role in building a comprehensive database of potential visitors, which will be instrumental in our efforts to enhance event attendance and create more engaging experiences for our customers.
- Efficiently gather data on visitors to our events, including demographic information, preferences, feedback, and contact details.
- Maintain and update a comprehensive database of potential visitors, keeping it current and accurate.
- Organize and consolidate data from various sources, ensuring its accuracy and completeness & upload to organization standardize systems.
- Generate regular reports on visitor data, highlighting key findings and providing actionable recommendations.
- Analyze visitor data to identify trends, patterns, and insights that can inform event planning and marketing strategies.

**2. Events support**
- Onsite show support on IT support and registration system
- Manage flow of visitors to ensure the smooth process for registration.
- in Oracle.
- ** 3. Tele center**:

- Organize the telecenter's workflow to ensure optimal productivity.
- Oversee the telecenter's data entry processes to guarantee accuracy and completeness of the collected information.
- Develop and implement training programs for telecenter staff to equip them with the necessary skills and knowledge for effective data collection and call handling.
- ** 4. IT Support**:

- Maintain monitoring in ServiceNow take/and escalate unassigned requests and/or incidents to the relevant team
- Monitoring and maintaining computer systems and networks.
- Providing technical support (this may be in person, MS Teams chat, over the phone or remotely)
- 5. **IT Asset related procurement**:

- IT asset inventory control
- Investigate available resources or purchase requests.
- Place order/receive from selected vendor in Oracle.

**Qualifications**:

- Degree holder in IT management or related field.
- At least 5 years of experience in a similar role.
- Good command of Vietnamese & English
- Proven experience in data management or a similar role.
- Detailed oriented, team player.

Additional Information

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