See more Collapse

Spa Manager

4 weeks ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 23094559

**Job Category** Spa

**Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Management of Spa Operations and Budgets**
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

**Ensuring and Delivering Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.

**Conducting Human Resources Activities**
- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

We have other current jobs related to this field that you can find below

  • Spa Manager Dis Nam Tu Liem

    4 weeks ago

    Hanoi, Vietnam Spa Ayla Full time

    **Hạn nộp**: 30/06/2023 **Mức lương**: 30 - 40 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Nam Từ Liêm - Hà Nội Giờ làm việc Ca sáng Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện Ngành nghề Quản lý, điều hành Vị trí Giám...

  • Spa Manager Dis Nam Tu Liem

    4 weeks ago

    Hanoi, Vietnam Spa Ayla Full time

    **Hạn nộp**: 30/06/2023 **Mức lương**: 30 - 40 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Nam Từ Liêm - Hà Nội Giờ làm việc Ca sáng Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện Ngành nghề Quản lý, điều hành Vị trí Giám...

  • Spa Manager

    2 weeks ago

    Hanoi, Vietnam No 9 Cat Linh Street, Quoc Tu Giam Ward, Dong Da District, Hanoi Full time

    **Job Description**: **Job Description**: - Responsible for the set-up, management & operation of the Hotel Spa - Design and implement the marketing strategic plans of the Spa - Conduct therapist training and - Set up the Spa Product and Operating Standards - Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales...

  • Spa & Wellness Manager

    2 weeks ago

    Hanoi, Vietnam Jiva Hoa Lư Retreat Full time

    **Hạn nộp**: 31/07/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Hoa Lư - Ninh Bình Giờ làm việc Làm theo ca Loại hình Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện Ngành nghề Khác Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng...

  • Spa Manager

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23150759 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of employees delivering spa...

  • Spa Director

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Persolkelly Việt Nam Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận) SPA DIRECTOR - VIETNAMESE ONLYPERSOLKELLY's Client - Hospitality Developer in Vietnam is actively looking for a Spa Director in Hanoi for their hotel chains with appealing package and great career opportunity.KEY RESPONSIBILITIES:- Be responsible for managing the daily operations of the Spa in all the...

  • Spa Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam dream dragon resort Full time

    Lập kế hoạch và tổ chức các hoạt động theo đặt phòng của khách hàngChịu trách nhiệm quản lý & điều hành Spa, Câu lạc bộ trẻ emLiên tục tìm cách cải thiện hiệu suất thông qua nỗ lực cá nhân và với sự hỗ trợ của những cá nhân/ bộ phận khácPhối hợp chuẩn bị ngân sách...

  • Spa Therapist

    3 weeks ago

    Hanoi, Vietnam sofitel legend metropole hanoi Full time

    TOBJECTIVE- Perform professional massage therapy, facial and body treatments. - Sell retail products - Provide uncompromised attention to guests. MAIN DUTIES - Administration- Adherence to Standard Operating Procedures Manual. - Maintain accurate as required by provincial regulations. - Maintain inventory of supplies for the operations of the treatment...

  • [hòa Bình] SPA Manager

    3 weeks ago

    Hanoi, Vietnam Mandala Retreats Kim Bôi Full time

    **Hạn nộp**: 30/09/2023 **Mức lương**: 30 - 40 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Huyện Kim Bôi - Hòa Bình Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện Ngành nghề Vui chơi & giải trí Vị trí Giám...

  • Spa Therapist

    4 weeks ago

    Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Maintain a thorough knowledge of the products for each treatment/therapy - Ensure equipment & facilities are always in clean condition. - Deliver and collect linen stock to and from the Housekeeping Department as scheduled - Prepare products and treatment rooms according to specific instructions...

  • Spa Therapist

    2 weeks ago

    Hanoi, Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Maintain a thorough knowledge of the products for each treatment/therapy Ensure equipment & facilities are always in clean condition. Deliver and collect linen stock to and from the Housekeeping Department as scheduled Prepare products and treatment rooms according to specific instructions and...

  • Spa Manager

    3 weeks ago

    Hanoi, Vietnam dream dragon resort Full time

    Lập kế hoạch và tổ chức các hoạt động theo đặt phòng của khách hàng Chịu trách nhiệm quản lý & điều hành Spa, Câu lạc bộ trẻ em Liên tục tìm cách cải thiện hiệu suất thông qua nỗ lực cá nhân và với sự hỗ trợ của những cá nhân/ bộ phận khác Phối hợp chuẩn bị ngân...

  • Spa Receptionist

    4 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24026389 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system....

  • Spa Receptionist

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24102686 **Job Category** Spa **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to...

  • Spa Receptionist

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24084738 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system....

  • Nhân Viên TƯ VẤn Spa

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 23/08/2023Applications 0Views 44**Job Detail**:- Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 3-5 Years- Gender- Male/Female- Sector- Hanoi, Bac Ninh, Hung Yen- Industry- Customer Service, Consulting**Khách hàng của chúng tôi là một công ty...

  • Quản Lý Bp SPA

    4 weeks ago

    Hanoi, Vietnam Barbaard Full time

    **Giới thiệu**: We proudly present House of Barbaard, Hanoi and Saigon’s first traditional Gentleman’s barbershop with bar area and a retail store bringing you a large selection of men’s cosmetics, fashion and accessories. Our barber team speaks your language and has been accredited by our international academy led by European professionals. All...

  • Quản Lý Bp SPA

    4 weeks ago

    Hanoi, Vietnam Barbaard Full time

    **Giới thiệu**: We proudly present House of Barbaard, Hanoi and Saigon’s first traditional Gentleman’s barbershop with bar area and a retail store bringing you a large selection of men’s cosmetics, fashion and accessories. Our barber team speaks your language and has been accredited by our international academy led by European professionals. All...

  • Spa Service Expert jw Marriott Hotel Hanoi

    2 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24051301 **Job Category** Spa **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these...

  • Spa Therapist

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24083936 **Job Category** Spa **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge...