Spa Manager

7 months ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 23150759

**Job Category** Spa

**Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Management of Spa Operations and Budgets**
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

**Ensuring and Delivering Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.

**Conducting Human Resources Activities**
- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Spa Manager

    6 months ago

    Hanoi, Vietnam No 9 Cat Linh Street, Quoc Tu Giam Ward, Dong Da District, Hanoi Full time

    **Job Description**: **Job Description**: - Responsible for the set-up, management & operation of the Hotel Spa - Design and implement the marketing strategic plans of the Spa - Conduct therapist training and - Set up the Spa Product and Operating Standards - Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales...

  • Spa Therapist

    7 months ago

    Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Maintain a thorough knowledge of the products for each treatment/therapy - Ensure equipment & facilities are always in clean condition. - Deliver and collect linen stock to and from the Housekeeping Department as scheduled - Prepare products and treatment rooms according to specific instructions...

  • Spa Receptionist

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24026389 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system....

  • Spa Receptionist

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24102686 **Job Category** Spa **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to...

  • Spa Receptionist

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24084738 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system....

  • Spa Service Expert jw Marriott Hotel Hanoi

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24051301 **Job Category** Spa **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these...

  • Spa Therapist

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24083936 **Job Category** Spa **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge...

  • Spa Therapist

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24033684 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to...

  • Spa Therapist

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23148237 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • Spa Therapist

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24110590 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to...

  • Spa Therapist

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24065071 **Job Category** Spa **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to...

  • Spa Therapist jw Marriott Hotel Hanoi

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061995 **Job Category** Spa **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • Spa Therapist jw Marriott Hotel Hanoi

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100282 **Job Category** Spa **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • [hải Dương] Duty Manager

    6 months ago

    Hanoi, Vietnam Mandala Hotel And Spa Full time

    **Mô tả công việc**: (Mức lương: 12 - 20 triệu VNĐ) Kiểm tra tất cả khách đến trong ngày và chào đón tối đa tất cả khách và nhóm khách một cách thân thiện, nồng hậu. Giới thiệu chỉ dẫn địa điểm/ Sảnh Lễ tân nơi đã sắp xếp cho khách làm các thủ tục nhận phòng hay đăng ký...

  • Cluster Operation Manager

    6 months ago

    Hanoi, Vietnam Mandala Hotel And Spa Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mandala muốn khắc họa lại hành trình đi tìm kiếm hạnh phúc của mỗi người và lan tỏa tới cộng đồng sứ mệnh phụng sự khách hàng, phụng sự nhân viên và phụng sự xã hội của chúng tôi. Với chuỗi khách sạn cao cấp trải dài trên...

  • Operation Manager Mandala Hotel Hai Duong

    6 months ago

    Hanoi, Vietnam Mandala Hotel And Spa Full time

    **Mô tả công việc**: (Mức lương: 30 - 40 triệu VNĐ) Giá trị của một người nên được nhìn nhận bởi những gì họ đã cho đi chứ không phải là những gì họ đã nhận được. Còn với chuỗi khách sạn 5* Mandala, giá trị của chúng tôi mong muốn mỗi phút giây tại Mandala đều là những...

  • Active Marketing Chef Vietnam

    6 months ago

    Hanoi, Vietnam Unox SpA Full time

    **Position**: Active Marketing Chef **Working area**:Sales **Workplace**:Vietnam **Requirements**: **Education**: - Essential academic background in culinary or baking. - Knowledge and experience working in kitchen with friendly and outgoing personality will be highly considered. **Skills**: - Proficiency in English; - Conversational proficiency in...

  • Ganaral Manager

    6 months ago

    Hanoi, Vietnam Jiva Hoa Lư Retreat Full time

    **Hạn nộp**: 31/07/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Hoa Lư - Ninh Bình Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện Ngành nghề Quản lý, điều hành Vị trí Tổng giám đốc/...

  • Field Marketing Manager

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24102889 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Marketing and Communications Manager is part of an important team that creates and...

  • Club Metropole Manager

    6 months ago

    Hanoi, Vietnam sofitel legend metropole hanoi Full time

    Administration- In charge of Monthly inventory for Beverage items, Chinaware and Cutleries. - To be fully aware of daily Glitches regarding Club Metropole and take action if needed - Review GSS scores continuously and execute action plan if needed - Liaise with Sales to develop relationships and network with Tour Agents/Travel Agents/DMCs to always be in...