Spa Therapist

3 weeks ago

Hanoi, Vietnam sofitel legend metropole hanoi Full time

TOBJECTIVE- Perform professional massage therapy, facial and body treatments.
- Sell retail products
- Provide uncompromised attention to guests.

MAIN DUTIES
- Administration- Adherence to Standard Operating Procedures Manual.
- Maintain accurate as required by provincial regulations.
- Maintain inventory of supplies for the operations of the treatment rooms.
- Attend weekly/monthly Spa departmental communication meetings.

Job Responsibilities- Perform treatments to clients maintaining the clients comfort at all times.
- The ability to courteously interact and answer all facility related questions with guests.
- Work with the Therapist Supervisor in the formulation of plans for projects and other areas.
- Ensure individual is well versed in all aspects of the Spa&039;s operations i.e. Business telephone usage, Guest relations, Spa services (massage, scrub, facial, etc.), retail sales...
- Assist in the co ordination of Spa treatments with other spa programmes.
- Maintain the stock and supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the treatment room area. Preparation of kits as required/needed.
- Assist in the operations of all spa departments as required including spa facilities.
- Performing all treatments, according to protocol of script training.
- Keep working area clean and neat at all times.
- Maintain the stocks of clean linen and return the dirty linen to laundry by end of the day.
- Maintain current professional licenses.
- Be on time for appointments / shift and thoroughly review appointments after completing each treatment.
- Report dysfunctional equipment to Spa Cordinator / SPA Manager.

Training and Human Resources Management- Responsible for understanding all Spa departments training in pertinent emergency procedures and follow strictly treatment protocols.
- Be understanding hotel regulation and master all knowledge in Staff manual
- Carry out any other duties and responsibilities as assigned.

**Education**:
- Graduate from an accredited school of massage with a massage license

Guest Service Responsibilities- Ensure the facility is in peak condition at all times (operations and cleanliness).
- Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa&039;s first priority.
- Greet members and guests in a friendly and professional manner with smiley facial expression.

Miscellaneous- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

GENERAL DUTIES:

- Health and Safety- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all potential and real Hazards are reported immediately and rectified

To be fully conversant with:
- Sofitel Keys of Luxury and Appearance guidelines
- Hotel Health and Safety policy and procedures
- Methods of accepted payment of the company
- Hotel Facilities and attractions
- Sofitel “BE Magnifique” vision and its corresponding strategies
- Hotel standards of operation and departmental procedures
- Hotel fire procedures
- Hotel security procedures
- Short and long term company marketing promotions

NOTE-
**Yêu cầu công việc**:
Trao đổi trong khi phỏng vấn

**Quyền lợi**:
Trao đổi trong khi phỏng vấn

Cập nhật gần đây lúc:

- 2024-03-22 11:35:18

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