Air Logistics Operational Care Specialist

5 months ago


Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
** Your Role**: You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
** Your Responsibilities**:

- To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
- To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To create files for consolidation (Export) or de-consolidation (Import).
- To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
- To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
- To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
- To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
- To support + resolve claims + disputes.

**Your Skills and Experiences**:

- Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
- Having 2 years working experience in Air Logistics Operations.
- Good knowledge of international freight forwarding.
- Being customer-oriented, willing to learn, detail-oriented, organized.
- Good at communication + time management + planning skills, having ability to work under pressure.
- Good command of English (both verbal & written).

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Trinh La



  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. ** Your Role**: You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. ** Your Role**: You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of operational excellence. ** Your Role**: You will be responsible for enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our customer care specialists to ensure all...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. - ** Your Role **:You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. - ** Your Role **:You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a...


  • Thành phố Hồ Chí Minh, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. ** Your Role**: You will be enabling transport activities by executing bookings, entering orders while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these...


  • Thành phố Hồ Chí Minh, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence ** Your Role**: You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership + direction, while continuously optimizing production costs. ** Your...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. - ** Your Role **:You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a...


  • Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. ** Your Role**: You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. ** Your Responsibilities**: You will do...

  • General Manager

    5 months ago


    Ho Chi Minh City, Vietnam Kuehne+Nagel Full time

    A unique opportunity to lead the Air Logistics function in Vietnam has become available. If you are excited about the prospect of working in one of the fastest growing countries in Asia Pacific, this could be the ideal job for you. ** Your Role **:You will be part of the Vietnam leadership team where you will lead + coach the air logistics team where we are...

  • Operations Staff

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Logistics Dolphin Full time

    **Mô tả công việc**: (Mức lương: 8 - 11 triệu VNĐ) The role involves managing various tasks within the Airfreight team, covering both Export and Import services. Key responsibilities include handling system updates according to SOPs, following up on sales/agent opportunities, and updating performance metrics. Main Responsibilities: - Stay...


  • Ho Chi Minh City, Vietnam Anchanto Full time

    DEPARTMENT: Operations JOB TITLE: Customer Care Specialist EXPERIENCE REQUIRED: 0-3 Years in customer service industry QUALIFICATIONS: Bachelor's/Master's Degree LOCATION(S): Ho Chi Minh City, Vietnam WORKING HOURS: 24*7 Rotational shifts **About Anchanto** Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations across...

  • Air Freight Executive

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Dịch Vụ Logistics Gia Linh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle booking request from nominated & free hand customers. - Filling air freight rate with airline/ co-loader - Quote Air Freight rate to agents/ clients - Follow SOPs (Standard Operation procedure) and shipping instructions - Communicate with customers & related parties to ensure all shipments...

  • Air Freight Executive

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Dịch Vụ Logistics Gia Linh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle booking request from nominated & free hand customers. - Filling air freight rate with airline/ co-loader - Quote air freight rate to agents/ clients - Follow SOPs (Standard Operation procedure) and shipping instructions - Communicate with customers & related parties to ensure all shipments...

  • Leader Sales Logistics

    6 months ago


    Ho Chi Minh City, Vietnam CÔNG TY CỔ PHẦN HÀNG HẢI SEAHORSE Full time

    1.Role - Maintaining, building and developing Agent system for company to increase revenue. - Build agent development plan according to Seahorse's strategy. - Attendedoverseas networking conferences engagingwith existing and new strategic partners - Consult and quote the integrated services of Seahorse at the request of the agent. - Working with internal...

  • Logistics Specialist

    5 months ago


    Ho Chi Minh City, Vietnam On AG Full time

    **In short**: This is your opportunity to become part of the worlds’ fastest growing sports company. We are looking for a Logistics Specialist joining our team, who will be in charge of ensuring on-time container loading, booking and shipment; and ensuring strict compliance of our manufacturing partners. **Your Mission**: - Manage our manufacturing...

  • Leader Sales Logistics

    6 months ago


    Ho Chi Minh City, Vietnam Chi Nhánh - Công Ty Cổ Phần Hàng Hải Seahorse Full time

    **Mô tả công việc**: (Mức lương: Từ 15 triệu VNĐ) 1.Role - Maintaining, building and developing Agent system for company to increase revenue. - Build agent development plan according to Seahorse's strategy. - Attendedoverseas networking conferences engagingwith existing and new strategic partners - Consult and quote the integrated services of...

  • Sales Logistics

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Great Link Logistics VietNam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Looking for customers who need to transport goods by air, sea, sales on all air/sea/special routes to USA, Canada, China... 2. Consulting customers on solutions related to forwarding services, transportation, import and export goods, and Logistics services. 3. Handle inquiries and quotations for...

  • Logistics Coordinator

    6 months ago


    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **ABOUT US**: **GPC** is on a mission to deliver superior eCommerce marketing, products, and software to make the world a better place. To accomplish this **GPC** needs people that love: - Performance marketing & data - Technology - eCommerce - People and the world **OVERVIEW**: We’re seeking an individual who’s passionate about supply chain and...

  • Logistics Coordinator

    6 months ago


    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **ABOUT US**: **GPC** is on a mission to deliver superior eCommerce marketing, products, and software to make the world a better place. To accomplish this **GPC** needs people who love: - Performance marketing & data - Technology - eCommerce - People and the world **OVERVIEW**: We’re seeking an individual who’s passionate about supply chain and...