Customer Experience Officer

2 months ago


Hà Nội, Vietnam Chi Nhánh - Tổ Chức Giáo Dục Và Đào Tạo Apollo Việt Nam Tại Thành Phố Hồ Chí Minh Full time

**Mô tả công việc**:
(Mức lương: 10 - 12 triệu VNĐ)

We are looking for a Customer Experience Officer (CXO) - who will play a key role in connecting our center with students, helping them have the best learning journey. In this role, you'll directly influence student success and ensure every customer receives great service. It's a great opportunity to grow personally while making a positive impact on students and their families.
Job Responsibilities:
Student Enrollment & Registration: Be responsible for your own sales, help students sign up for classes, and support them with payment processes.
Course Renewals: Manage your personal renewal targets and stay on top of the center's renewal progress to make sure goals are met.
Student Progress Monitoring: Track student progress, handle customer feedback, and ensure students reach their academic goals.
Cashier & Invoice Management: Make sure all invoices and documents follow company standards.
Book Management: Order, manage, and report on the availability of books to meet student needs.
Training & Meetings: Participate in scheduled training sessions and meetings to continually improve skills and stay updated.
Other Duties: Perform additional responsibilities as assigned by the line manager.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Attractive salary with great commission potential.
Annual salary reviews and a 13th-month bonus.
Structured training programs led by experienced industry professionals.
Clear career paths with many opportunities for growth.
Personal development in a respectful environment.
Work in a modern, international, and professional setting.
Full English scholarships for children and 50% scholarships for relatives.
Join fun annual company trips.
14 days or more of paid leave, including full pay for Christmas holidays.
All necessary work equipment provided.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
University degree or higher
At least 1 year of experience in relevant jobs, including customer service or sales roles.
Strong communication skills, with a proven ability to handle customer concerns and demonstrate integrity.
Proven problem-solving skills through managing difficult situations and a strong focus on students and customers.
Well-organized with excellent time management skills, strong mentality, and resilience.
Leadership skills with the ability to overview and plan ahead.
Proactive, detail-oriented, and strong interpersonal skills to foster partnerships

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giáo Dục/Đào Tạo,Kinh Doanh/Bán Hàng,Truyền Thông/PR/Quảng Cáo,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu



  • Hà Nội, Vietnam Chi Nhánh - Tổ Chức Giáo Dục Và Đào Tạo Apollo Việt Nam Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Job Description We are looking for a Customer Experience Officer (CXO) - who will play a key role in connecting our center with students, helping them have the best learning journey. In this role, you'll directly influence student success and ensure every customer receives great service. It's a...


  • Hà Nội, Vietnam Melia Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Welcomes customer, receive comments from customer; answer all customers’ questions concerning our service and further information. - Responds to guest needs and resolves related problems. - Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the...


  • Hà Nội, Vietnam Thakral One Pte Ltd Full time

    **Role** Customer Experience Consultant **Summary** The Customer Experience Consultant shall cover project implementations, for internal and external, relating to rules management and process automation encompassing across marketing, credit risk and operational use cases. This may also entail occasional coverage on foundation implementation functions,...


  • Hà Nội, Vietnam Smartcat Full time

    **About Smartcat**: Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This...


  • Hà Nội, Vietnam Prudential plc Full time

    Customer Care Senior Officer Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...


  • Hà Nội, Vietnam Techcombank Full time

    4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: - The job holder: - Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with...


  • Hà Nội, Vietnam Techcombank Full time

    4 Dec 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt collection...


  • Hà Nội, Vietnam Digisource Full time

    We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization. This role is perfect for you if you are a...


  • Hà Nội, Vietnam Movenpick Living West Hanoi Full time

    **Hạn nộp**: 15/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Cầu Giấy - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 19/11/2024...

  • Customer Service

    2 months ago


    Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...


  • Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25001534 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam, 10000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility...


  • Hà Nội, Vietnam Prudential plc Full time

    Head of Customer Care and Communication Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

  • Customer Relation

    2 months ago


    Hà Nội, Vietnam FPT Software Ho Chi Minh Full time

    **About us** A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies....


  • Hà Nội, Vietnam Techcombank Full time

    12 Sep 2024**Expert, Customer Value Management - CIBG**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: Responsible for providing high-level knowledge and expertise in building and managing the efficiency indicators of the Customer Segment in accordance with strategic objectives; directly support...

  • Iffo Customs

    12 hours ago


    Hà Nội, Vietnam Ceva Logistics Full time

    _YOUR ROLE_ - _ Primary responsibilities include the daily delivery of superior operational administration, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. The individual will be tasked with executing all process and procedural requirements captured within the AIR...

  • Customs Specialist

    2 months ago


    Hà Nội, Vietnam GE HEALTHCARE Full time

    **Job Description Summary**: As a Customs Specialist for Vietnam, you will support and work with Country Customs Leader for HealthCare’s Customs operations, broker management, internal and external customs audits, special program initiatives and monitoring. This position will serve as an important contact to key stakeholders of the Healthcare business for...


  • Hà Nội, Vietnam SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Office Admin

    1 month ago


    Hà Nội, Vietnam Công Ty TNHH Outcubator Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Outcubator is looking for Office Admin who is responsible for ensuring that the buildings and their services meet the needs of the people that work in them. The role encompasses managing and coordinating all aspects of the facility operations, including maintenance, safety, security, and budget...


  • Hà Nội, Vietnam Dolce by Wyndham Hanoi Golden Lake Full time

    **Hạn nộp**: 26/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 28/08/2024 15:40 MÔ TẢ CÔNG...


  • Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...