Sales Manager

5 months ago


Hanoi, Vietnam crown complex Full time

Purpose:
Achieves pre
- determined revenue targets while maintaining appropriate sales programmes and handling multi
- faceted projects
- Customer Service- Liaises and works closely with the related operation departments ensuring guest&039;s requests and expectations are being met.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow
- up is conducted in a timely manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Entertains and conducts hotel inspections to clients whenever required.

Financial- Achieves the monthly and annual personal target contributing to the Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing- Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
- Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

Operational- Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales.
- Meets and greets VIP guests upon arrival/departure.
- Assists Sales Buddy to follow
- up on all matters in the absence of Sales Buddy.
- Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
- Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
- Maintains a detailed knowledge of Hotel facilities, features and services.
- Carefully plans Sales Calls into defined objectives.
- Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
- Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
- Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
- Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
- Pre
- qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
- Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

People Management- Feedbacks the results of the Colleague Experience Survey and ensures that the relevant changes are implemented.
- Assists to plan and implement effective training programmes for employees in coordination with the Learning Department.
- Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Conducts regular check in conversation and annual Performance Development Discussions with employees and to support them in their professional development goals
- Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency
- based approach to selecting employees.

**Yêu cầu công việc**:

- Well organized, detail
- oriented and can multi
- task
- Ability to work under pressure, multitask, sense of cooperation and teamwork
- At least 03 years of experience in the same position
- Exceptional and professional communication skills, both oral and written
- College or University graduate, majoring in business administration, Hospitality, Tourism, Marketing or related field
- Excellent command of English

**Quyền lợi**:

- Accident 24/7 Insurance
- Competitive remuneration package
- International and professional but friendly 5- star working environment.- Uniform provided by Hotel.
- Other benefits following Hotel policy & Vietnam labor law
- Opportunity to develop career
- Delicious and nutritious mea


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