Senior Manager Student Success

4 days ago


Ho Chi Minh City, Vietnam RMIT University Full time

Overview:

- RMIT University
- RMIT is a global university of technology and design, focused on creating solutions that transform the future for the benefit of people and their environments.
- One of Australia’s original educational institutions founded in 1887, RMIT University is now the nation’s largest tertiary institution with 82,000 students, including more than 12,000 at postgraduate level.
- The University enjoys an international reputation for excellence in professional and practical education, applied and innovative research, and engagement with the needs of industry and the cities in which we are located.
- With three campuses in Melbourne (Central Business District, Brunswick and Bundoora), two in Vietnam (Hanoi and Ho Chi Minh City) and a centre in Barcelona, Spain, RMIT is a truly global university. RMIT also offers programs through partners in Singapore, Hong Kong, mainland China, Indonesia, Sri Lanka, Spain, Belgium and Germany, and enjoys research and industry partnerships on every continent.
- RMIT prides itself on the strong industry links it has forged over its 128-year history. Collaboration with industry is integral to the University’s leadership in applied research and education, and to the development of highly skilled, globally focused graduates.
- RMIT is a leader in engineering, accounting and finance, computer science and information systems, communication and media studies, psychology, education, law and economics. We are a 5-Star university under the QS Stars international evaluation system, and are 32nd in the world among universities less than 50 years old (2014 QS Top 50 Under 50 index).
- RMIT Vietnam
- RMIT International University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. It is committed to providing internationally recognised high-quality education and professional training for its students, clients and members of the community.
- As an internationally recognised Australian university based in Asia, RMIT Vietnam assists in the development of human resources in Vietnam and the region by providing opportunities for students from around the world to belong to an international educational community that supports them to achieve their potential in an increasingly globalised world.
- Position Summary
- The Senior Manager, Student Success is accountable for the strategic direction, oversight and delivery of the Student Academic Success service department, including managerial accountability of the team, ensuring that the department creates, and delivers developmental academic and study skills support, curricula, workshop, training, and success analytics for students in all English and higher education programs at RMIT Vietnam. Activities include leadership, direction, strategy and supervision and operational oversight of four functional departmental streams:
- Peer-Assisted Learning Services (PAL) -Responsible for the PAL Operations, including the PAL Academy training program, and the successful design and oversight of a large cohort of high-achieving contingent student employee program tutors who support students in one-to-one training sessions and course / program workshops-
- Learning Success - The core service delivered by professional staff educators includes the Writing & Learning Centre and its learning support services; UniStart Academic course design, teaching and delivery of (Learning to Learn at a Global University), training delivery of the PAL Academy and teaching/training mentoring of peer tutors and oversight of the online Learning Lab (online course modules)-
- Academic Advising & Analytics - This stream covers two areas - academic success advising for students designated formally at risk by the University. This advising service is part of compliance and process requirements and aligns directly with Program Assessment Boards (PABs) of each School as well as the Academic Registrars group. The second is the Student Success Analytics functional area - an institutional research area providing data collection and analytics on student achievement and retention.-
- UniStart Academic pathway
- Lead and deliver all academic and administrative work for the academic pathway program, which enrols approximately 200 students annually conditionally admitted to Higher Education undergraduate programs.- Key accountabilities- Lead all academic support service and student success program initiatives and analytics under the portfolio of the Director Student Experience & Success to annually design, review and refine the aims and objectives of the department. Contribute significantly to the University strategy and business plan documents as applicable to all relevant staff, students, and other stakeholders, to ensure the Student Academic Success department is meeting the study and learning support needs of the students as well as the institutional reporting valued by the University on st



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