Help Desk Support Level 2

4 months ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Amaris Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
As an IT Operation support, you will have us support and solving level 2 ticket for IT Operation team.

Your main responsibilities will be support, maintenance, and support of the IT Ops ticket system. Including Network, Telephony, and Messaging

Working cross-department (Database, System, Telephony, Messaging). You will have the chance to develop your skills with the latest technology and working with our automation process within ITOPS department (Azure, Palo Alto, Meraki, AWX ansible...)
- Be dedicated to IT Operations
- Be fully integrated into the domain/service team and participate in weekly meetings to get updates
- Communicate regularly with users/technical team
- Ensure the support lvl2 of the IT Operations department and help Administrator to deploy new configurations on the infrastructure

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary.
- 14 annual leaves + 6 sick leaves per year.
- Premium healthcare insurance, starting from your probation period.
- Project reviews and yearly performance appraisal.
- Teambuilding activities: Team lunch / dinner, events and celebrations, sport clubs (football, yoga, badminton, etc.).
- International team, with flexible working time + hybrid working.
- Tailor-made career path.
- Technical workshops, training courses.
- Mobility: Opportunities to on-site abroad in our offices over 65+ countries.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good communication skills in English (oral and written communication)
- Teamwork and knowledge sharing
- Analytical and Problem solving
- Proactivity
- Adaptability (work in a continuously changing environment)
- Self-driven and motivated to learn

XP needed: on Network maintenance, Network support

Skill:

- Network, system, telephony and messaging support
- Analytical and Problem solving
- Nice to have:
+ Palo Alto

+ AWX ansible

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Helpdesk,IT Phần Cứng,Phần Cứng Máy Tính/Điện Thoại

Trung cấp - Nghề
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