Help Desk Officer

4 weeks ago

Ho Chi Minh City, Vietnam Mantu Full time

**Who are we? **:Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.
Its activities are divided into four practices:
Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management.
A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.
From its headquarters in Geneva, Switzerland, Mantu relies on a community of 11,500 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.
**Job description**:
**Responsibilities**:

- The Help Desk Level I Support Officer will be responsible of the initial support for basic user issues. In other words, you will:_
- Provide assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Provide local and remote support to internal Mantu employees (staff and consultants)
- Gather users’ information and determine the exact issue
- Be responsible of all calls received for the dedicated IT Support line
- Walk users through problem-solving process
- Categorise and escalate tickets to appropriate Level II support team
- Proceed to first level resolution whenever possible
- Configure devices using Microsoft Intune and perform Welcome meetings for newly onboarded users.

**Profile Requirement**
- You have a Diploma/bachelor's degree in information system/information technology/Networking or any similar field
- You have good communication skills, are customer-focused, and can work under pressure
- Fluent in English, you are eager to work in an international team. French or any other language would be an added value.
- You have an experience in Help/Service desk, General IT Support, Troubleshooting or similar positions
- You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
- You are ready to work in a dynamic and challenging environment
- Experience: 1-2 years of experience

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