Product Implementation Specialist

1 day ago


Thành phố Hồ Chí Minh, Vietnam Collaboration Betters the World Full time

**Overview**:
**About the Company**:
CreditorWatch (the Company) is a prominent Australian credit reporting bureau that manages the credit files of over 55,000 commercial businesses in Australia. It is a subscription-based commercial company.

CreditorWatch has grown to be recognised as one of the country’s most innovative customer-centric credit bureaus in Australia, dedicated to attracting and caring for the best in the business while acting with enduring passion for its customers, and with a reputation for meeting market expectations as we continue to deliver nurturing and solutions-based customer excellence.
- At CreditorWatch, we are dedicated to providing employees with the premier professional training, equipment, mentoring and support to optimise the success of every individual who joins our business.

CreditorWatch has a reputation for employing people hold a ‘can-do’ attitude, and who will appreciate being part of an accountable, high-performance culture.

**Qualifications**:
- Although qualifications aren’t vital for this role, previous experience within the either Commercial Trade Credit or Finance could be highly advantageous- A firm understanding of the key documentation, as it relates to Trade Credit, is beneficial. For example Terms & Conditions, Director Guarantees, Privacy Statements-
- A proven ability working within similar products or roles is adventageous- An ability to demonstrate a strong understanding of the Commercial Credit industy- Great verbal and written communication skills- Adaptability and strong problem-solving skills

**Responsibilities**:
Your Impact:

- Account setup, and provide implementation & technical support to customers and internal sales team across differing sales segments.
- Ensure that required account setup & customer implementations for ApplyEasy & Collect customers are delivered in a timely, accurate, and professional manner.
- Implement Essentials implementations of ApplyEasy.
- Provide triage to internally raised tickets regarding the related products.
- Performance:
- KPIs - Meet KPIs specifically related to completing implementations within an agree time frame- Ensure implementation tasks are provided to you with sufficient hours allocated for completion of the work- The Sales Specialists will be responsible for ensuring implementations are appropriately charged for where applicable.-
- Ensure customer enquiries are responded to in a timely manner including taking ownership of technical or product issues which require an escalation. Typically this is managed via the Jira ticketing system- Top 5’s: Meet structured milestones in the format of Thirdly “Top5s”.
- Process:
- Manage your relevant internal stakeholders in Product, Sales & Customer Success. Collaboration requirements include:
- Product feedback: Liaise with Product to ensure BAU requirements are communicated as applicable. In addition provide market feedback to Product relating to potential enhancements & feature requests.- Sales Specialists: Where applicable provide context, via a handover document, to the Sales Specialist Team to ensure the customer has continuity and a positive onboarding experience with Creditorwatch.



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