Key Account Manager
4 weeks ago
**Responsibilities**:
**Consolidate knowledge on customer**:
- Act as Bolloré Logistics main Sales entry point
- Secure approved/Preferred vendor status from Key account.
- Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and Bolloré Logistics performances.
**Set Goals**:
- Develop Bolloré Logistics market share and profitability through customer’s operations across the network
- Develop and implement the sales action plan by monitoring own actions and those of the dedicated sales team, if any.
- Review Bolloré Logistics performance and quality indicators which have been contracted with customer
**Build action plan**:
- Plan and monitor growth with the dedicated network sales team aligned with customers flows.
- Optimize sales awareness and development within network thru CRM
- Lead direct actions with identified customer’s interlocutors
- Define operational and pricing procedures and exercise authority over BU’s and agencies to have them applied
- Plan monthly meeting to pilot growth and sales activities
**Increase share of wallet and achieve GM target**:
- Secure locally controlled share of business manages local quotations and win ratio.
- Monitor GM monthly and achieve Locally controlled and Nominated Budget targets.
- Ensure disputes / complains are settled promptly & payments are received within credit limit & period
- Ensure constant Value generation towards the customer’s business, through initiatives and projects
**Lead global tender**:
- Lead local tenders or local part of regional/global tenders and participate to sign-off with respective MO parties
- Design and present (delete Global) tenders to customers with supporting BL functions and expertise.
- Call on regional/corporate steering committee to arbitrate financial, sales or operational disputes linked to local or international contract management
**Team Management**:
- Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
- Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
- Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
- Plan and monitor team development together with HR Division
- Ensure updated Job Description availability for the team by coordinating with HR Division
- Ensure all changes in Department / Section socialized properly to the team
**QHSE**:
- Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
- Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
Ensure the compliance with applicable legal requirements
**Experience requirements**:
- College or University Certificate major in Foreign Trade, Marketing or Business Administration is preferable
- Vietnamese mother tongue with strong command of English language
- Strong organizational and management skills
- Good in communication and negotiation
- Experiences in import and export, freight forwarding or shipping lines
**Education requirements**:
**Contact Person**:
Tri Phu
Adecco
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