Finance Operation Lead, Operations

3 weeks ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Lead the project improve payment operation processes as well as brings partner’s experience & related projects- Manage project assigned to team, execute action & timeline needed, report block issue & propose solution to high level.- Manage team Payment Ops: monitor daily task, engage team members- Liaise closely with business lines to manage and ensure smooth payment flow to our customer and partners such as user, merchant and driver.- Working with Finance team to ensure transaction details are captured accurately.- Working with other stakeholders to solve issues regarding payment.- Maintaining payment report up to date.**Requirements**:

- High level of critical thinking, attention to details & numerical skill to keep track of performance & generate a report to top management.- Minimum 2yrs working in a tech start-up environment (e-commerce, fintech, food delivery ), 1 year of proven experience in a relevant position.- Impressive communication, presentation, and interpersonal skills.- Good communications skill, fluent in speaking & writing English.- High collaboration with all departments, open-minded & flexible align the process with counterparts from other functions.- Fast-learning and open-mind, excellent time management and organizational skills.


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