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Finance Operations

4 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Reporting to Finance Operations Lead, you will be responsible for:
- Execute project assigned to the team, propose actions & timeline needed, and report block issues with prompt solutions.
- Improve payment operational workflow, enhance partner’s experience, optimize spending cost, and solve the loophole of payment processes.
- Process payments to merchants/users daily with high accuracy and on time.
- Liaise closely with business lines to manage and ensure smooth payment flow to our customers and partners such as users, merchants, and drivers.
- Work with the Finance team to ensure transaction details are captured accurately.
- Work with other stakeholders to solve issues regarding payment.
- Conduct payment reporting, and analyze data to determine the problem with impacts.

**Requirements**:

- Minimum 1 year working in a tech start-up environment (e-commerce, fintech, food delivery ), proven experience in a relevant position.
- Critical thinking, attention to detail & numerical skills to keep track of performance & generate a report to top management.
- Standard communication, presentation, and interpersonal skills, fluent in speaking & writing English.
- Fast learning and open-minded, excellent time management and organizational skills.