IT Assistant Manager
3 weeks ago
**ABOUT COCOMI**
COCOMI (Formerly Norbreeze Timepieces) was established in 2004 and is a leading accessible luxury Watch and Jewelry Distributor in Southeast Asia. COCOMI operates more than 20 stores (direct and indirect) in Singapore & Malaysia. Further, the company manages all sales channels, such as wholesale, e-commerce, and travel retailers, and is an omnichannel retailer of the world’s leading accessible luxury watches brands, such as AUGUST BERG, BERING, BOSS, COACH, DANIEL WELLINGTON, HUGO, LACOSTE, MVMT, OLIVIA BURTON, TOMMY HILFIGER, CALVIN KLEIN, and others.
COCOMI is envisioned to become Asia’s leading Omni-channel retailer of affordable luxury watches and jewelry brands, preferred mainly by Gen Z and Young Millennials
**THE ROLE**
**THE RESPONSIBILITIES**
- Oversee the daily operations of the IT department, including managing the helpdesk and ensuring the timely resolution of user requests.
- Supervise and mentor IT staff, providing guidance and support to ensure high-quality work and continuous professional development.
- Develop and implement IT policies and procedures to ensure compliance with industry standards and best practices.
- Manage the deployment and maintenance of hardware and software systems, including servers, network infrastructure, and end-user devices.
- Work with other departments to identify and implement IT solutions that meet business needs.
- Monitor and maintain company data and systems’ security and integrity, ensuring backups and disaster recovery plans are in place and tested regularly.
- Maintain a strong understanding of emerging technologies and trends in the IT industry, and make recommendations for adoption where appropriate.
- Prepare and present regular reports on IT operations and performance to senior management.
- Research, prepare, and present regular IT costs to the manager for budget planning.
**KEY REQUIREMENTS**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in IT management, with a proven track record of leading successful projects and teams.
- Basic English
- Strong technical skills, with expertise in one or more of the following areas: network infrastructure, system administration, cybersecurity, or software development.
- Deeply understand Microsoft environment (D365 BC, Azure, )
- Remotely control multi-device skills, building IT policy (multi countries devices control)
- Strong network environment development skills (focus on Cloud more than On-prem)
- Retails stores IT model knowledge for quick adapt, and support is required
- AI-related knowledge is required to support assigned tasks
- Deeply IT security knowledge is required to keep company asset safety
- ITIL and ITSM knowledge are required to understand and go on the 3-5 years vision roadmap
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex IT issues.
- Knowledge of industry standards and best practices related to IT governance, risk management, and compliance.
- Ability to work effectively under pressure, manage multiple projects simultaneously, and meet deadlines.
- Ability to go on a business trip (domestic/overseas)
- Coding skills (DevOp) - JavaScript, php, html, css, python in case need hotfix
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